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Get Help with Your Existing Policy

We understand that your plans can change. To help better serve you, please use the resources on this page before contacting our Customer Care team. The more information we have about your request in advance, the better we can assist you.

If you need help with a claim, please scroll down or review our Claims Assistance page. Please remember that claims are handled directly with your provider, so if you have not yet been in contact with them, please contact them first using the information provided on your policy.

Policy Cancellation/Refund Request Form

Form Available at this Link

Use this form if you need to cancel your existing policy.

Please remember most travel insurance policies offer refunds only during the Review Period. Please check your policy to see how this may apply.

Policy Change Request Form

Form Available at this Link

Please use this form if you need to change your existing policy.

Examples of common change requests include:

Adjusting the travel dates of your current trip
Moving coverage to a different trip (transfer)
Increase or decrease your trip cost
Destination change

Claims Assistance

Claims are placed directly with your provider. However, if you are having trouble placing a claim or are having problems with an existing claim, we may be able to assist.

Please review your policy documentation – the claims information for your specific provider and plan will be available there. Use the contact information provided to contact them directly.

If you have already placed a claim and are having trouble, please contact our Anytime Advocates team.