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FAQs

How Does Travel Insurance Work?

How Does Travel Insurance Work

Travel insurance is a safety net that you can purchase to help you protect your travel investment in case of unexpected events that have a negative impact on your travel plans. It works quite similarly to other insurance policies in the following ways:

  1. Purchase travel insurance before anything actually happens to disrupt your trip. Once the event has occurred, like an act of terrorism, illness or severe weather, you can no longer purchase a plan to cover that or any related events.
  2. Read the chosen plan carefully before buying it. You’ll want to understand exactly what your insurance company will cover and what they won’t.
  3. Provide documentation of your issue while filing a claim. This documentation could be a medical bill, statement from the airline or a flight schedule depending on the situation.
  4. Pay your own costs up-front (most likely). Travel insurance primarily works in a reimbursement structure. You will get reimbursed from the travel insurance company if they approve your claim.

Travel insurance is available for a wide variety of concerns, from delays or cancellation of your trip to medical and evacuation services. Frequently, travelers who are looking for plans end up buying comprehensive travel insurance plans. The right comprehensive plan can provide coverage for a number of things and will include varying levels of coverage for trip cancellation and interruption, some baggage loss and medical emergencies. Some will also offer additional or optional coverage such as a waiver of pre-existing conditions, accidental death or the Cancel for Any Reason benefit.

Travel Insurance Quote Link

Disclaimer: The information contained in this article serves as a general overview of benefits and should only be used for informational purposes. Refer to your individual certificate of insurance for specific coverages, exclusions and benefits. When in doubt, please contact one of our licensed agents for additional assistance.

6 Questions

  • Question

    We prepaid for a trip to China and we are awaiting details on the flights. If the travel company cancels our tour for lack of interest, can we get our premium back if it's cancelled before the effective date of our travel policy?

    By LauraB - March 19, 2018

    • Answer

      The effective date on the comprehensive policies is the day after you purchased the insurance. Typically, the insurance premium is only refundable within 10-15 days from when the insurance is purchased.

      By MattG - March 22, 2018

  • Question

    I'm using credit card points for some of my air travel. Are they insured based on dollar value?

    By Hope - May 4, 2021

    • Answer

      The dollar value of points or miles cannot be insured. You can insure the taxes and fees you paid to redeem the points, as long as the taxes and fees are prepaid and non-refundable. Most providers will cover up to a specified amount for the re-deposit fee to re-deposit the points back in to your account if you had to cancel for a covered reason.

      By MattG - May 5, 2021

  • Question

    If I buy medical insurance for the trip and I don't get to go on the trip, will I get my premium back? How close to the trip can I buy medical insurance?

    By EMILY - December 21, 2023

    • Answer

      Yes, if you purchase a single trip medical policy and the trip is cancelled, you can request to have the policy cancelled and refunded prior to the effective date.

      By MattG - December 27, 2023

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