Crum & Forster - Travel Insured International

From beginning to end, the company's representative handled all questions and concerns in a very professional manner. Unfortunately we had to cancel our trip under the "for any reason" clause - the requested information was easy to provide and the entire refund took less than 10 VBIZ days once filed. Definitely recommend the company to all who are traveling. Thanks

I usually purchase trip insurance but have rarely used it other for baggage delay. Very glad I purchased it this time. Unfortunately, my trip needed to be cancelled due to a hurricane that devastated my region. The claim process was surprisingly smooth, and I am thoroughly impressed with how the insurance handled everything. The customer service team was quick to respond to my questions. First of all, the claims submission process was straightforward. I filled out the necessary forms and sent in all of my receipts (thankfully kept in email). I received regular updates on the status of my claim. It was delayed a bit and I needed one additional document from the airline, but I received a notice that my reimbursement check would be sent to me five weeks after I initially filed the claim. It was a relief to get the financial support I needed after the inconvenience. I will definitely consider using this company for future trips!

Fortunately my trip went smoothly and I did not have to use the travel insurance or file a claim.