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Generali Global Assistance

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Travel insurance plans provided by Generali Global Assistance (Formerly CSA Travel Protection) are backed by their Customer Commitment to provide superior products and services, attentive customer care and personalized claims handling. With a Generali plan you can rest assured that they will uphold their reputation and stand by you in a stressful time to insure a smooth, in-house claims process.


On 3/11/20, the World Health Organization (WHO) declared the Coronavirus (COVID-19) outbreak a pandemic. Comprehensive plans by Generali Global Assistance include exclusions for pandemics. Travelers who purchase this policy may not be covered for reasons related to the coronavirus.

Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, Generali Global Assistance customers will receive the same outstanding customer service and travel insurance plans they have come to expect from the company over the past 25 years. Their Standard, Preferred, Premium, and Vacation Rental Damage plans are built on the diverse needs of today’s travelers.

As part of the Assicurazioni Generali Group—one of the largest insurance companies in the world—Generali Global Assistance prides itself on delivering a simpler, smarter approach to insuring and servicing millions of customers each year. Plans are underwritten by Generali U.S. Branch.

Like many other travel insurance companies, they provide a 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive concierge services for a variety of traveling needs including pet relocation assistance as well as Identity Theft Resolution Services.

Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Generali Global Assistance offers a 10-day review period in most states and a 30-day review period for residents of Indiana. If you decide the plan doesn’t work for your needs at any time during the review period you can cancel for a full refund, provided you have not left for your trip or filed a claim.


  • 3 comprehensive plan options and a vacation rental damage option offered to provide superior coverage and services
  • 24-hour emergency and concierge services for your travel needs around the world
  • 10-day review period for a full refund of premium, provided you meet all requirements (state specific)

Customer Ratings and Reviews

Our customers rate the Generali Global Assistance on our site
(4.58) of 5
on average based on 12467 reviews.
Better Business Bureau Rating
After a long battle with me having to "prove" my DCL Alaska cruise was cancelled "by DCL", they did come through and refunded my Policy premium. Next cruise I will buy from them again.
August M.
Filed claim 3/10 that is 30 days ago - no word - “unusual volume due to current pandemic situation” - do your job - I have been in the system long enough to get some answers
Douglas B.
DON'T USE GENERALI. Pay a little more and get AIG, Allianz or someone else. Our Generali policy was a cruise in Tahiti in March. I could not get anyone to answer the phone in 25 calls. When I did get a response to an email after 2 weeks of trying, they said I had to pay 40% more to change the dates to next year for exactly the same coverage with no changes other than the date. AIG easily switched the policy dates for another trip I had planned so they are by far the better company. GENERALI is a rip-off and InsuremyTrips shouldn't even show them as an option.
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