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International Medical Group

Our customers rated the provider
(4.51)
See reviews.

International Medical Group (IMG) has been a dedicated provider of international medical insurance and travel insurance for over 20 years. They understand the varied ways people can travel internationally – whether for business or pleasure.

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About

Founded in 1990, International Medical Group (IMG) is a worldwide leader in designing, distributing, and administering global healthcare benefits and assistance services. Headquartered in Indiana, they provide insurance to customers in over 190 different countries. IMG has prepared plans that reach the needs of their various travelers to protect them in the best way possible.

They have insured millions of travelers since their conception, combining their insurance products with an impeccable service record to bring Global Peace of Mind®. Their members have 24-hour access to IMG services no matter the part of the world they currently inhabit.

IMG offers travel protection plans for U.S. residents as a part of their iTravelInsured product line, which provide medical coverage for emergency medical situations as well as trip protection benefits. These benefits include trip cancellation and trip interruption, which are coverages used to insure your prepaid, non-refundable trip cost. Also included are baggage loss and delay, travel delay, and emergency medical evacuation benefits.

The iTravelInsured travel protection plans are underwritten by United States Fire Insurance Company and SiriusPoint America Insurance Company, and the Patriot travel medical plans are underwritten by SiriusPoint Specialty Insurance Corporation.

HIGHLIGHTS

  • Features impeccable service record to bring Global Peace of Mind®
  • 24-hour access to IMG services no matter where you are in the world
  • Over 20 years of experience and dedication to international medical insurance

Your Quote

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International Medical Group
Learn more about what steps to take before purchasing a travel insurance policy and filing a claim.

Plans

iTravelInsured Travel SE

  • A budget-friendly comprehensive plan for world travelers
  • Coverage for pre-existing conditions available when purchased within 20 days of initial trip payment
  • Coverage available for missed trip connection
  • A 24-hour emergency assistance hotline is available for all travelers
More benefits...

Average rating:

from 2401 customers

iTravelInsured Travel LX

  • Coverage for pre-existing conditions available If insurance purchased at or before the Final Trip Payment and certain conditions are met
  • Included benefits such as search and rescue, natural disaster evacuation, and sports equipment rental
  • A 24-hour emergency assistance hotline is available for all travelers
More benefits...

Average rating:

from 680 customers

iTravelInsured Travel LX with CFAR

  • Cancellation and Interruption for Any Reason coverage, if insurance is purchased within 20 days of your initial trip deposit and certain conditions are met
  • Coverage for pre-existing conditions available If insurance purchased within 20 days of your initial trip deposit and certain conditions are met
  • Included benefits such as search and rescue, natural disaster evacuation, and sports equipment rental
  • A 24-hour emergency assistance hotline is available for all travelers
More benefits...

Average rating:

Customer Ratings
There are not enough customer ratings for this product.

Patriot International Lite

  • Medical coverage for a single-trip
  • Choose from one of the multiple medical limits
  • Optional rider for adventure sports is available to enhance coverage
More benefits...

Average rating:

from 754 customers

Patriot America Lite

  • Medical coverage for a single-trip
  • Only available for non-U.S. residents traveling outside of their home country with a U.S visit
  • Choose from one of the multiple medical limits
  • Coverage available for political evacuation and repatriation
More benefits...

Average rating:

from 152 customers

Customer Ratings and Reviews

Our customers rate the International Medical Group on our site
(4.51) of 5
on average based on 4150 reviews.
A+
Better Business Bureau Rating
This insurance is the only insurance that covers sick pets or pets that pass away while on trip. It’s why I bought it. Shortly before my trip (10 days) my dog was diagnosed with congestive heart failure. It was sudden and certainly not preexisting. Anyway I called because I seriously considered cancelling my trip. The agent was supportive and confirmed the insurance does cover this exact thing and I could wait until a day or two before to cancel if I chose to see how she was doing. We ended up going on our trip but it was a huge relief knowing if anything happened we could file a claim. We love our animals very much.
Sarah Y.
The plan provided good coverage for our trip at a reasonable price, and fully reimbursed the claim that we submitted. I give four stars instead of five because the communication was suboptimal. There was no feedback following the submission of our claim, and the reimbursement appeared in our bank account without any email or acknowledgement that the process was complete. That said, we appreciated the reimbursement!
Elizabeth L.
Although the coverage was very good and I felt good about that part, the claim process was majorly frustrating. Too much to go into here. Even though the claims department says they will contact you ( either email or phone) they never do. If you contact customer service by phone they cannot tell you anything about your claim, only general information and that is not always the same information even though you are asking the same question. My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in. Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!
Carolyn F.
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