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John Hancock Insurance Agency, Inc.

Our customers rated the provider
(4.54)
See reviews.

The plans offered by John Hancock Agency can cover your trip just about anywhere your travels may take you. They provide plans with a wide-range of coverage for travel to domestic and international destinations.

About

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. The underwriter for all travel insurance plans distributed by John Hancock Insurance Agency is Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

These plans provide insurance benefits specialized to protect your financial investment in travel. They offer coverages that reimburse for many Unforeseen Events in case you have to cancel your trip, or your trip is interrupted due to an unexpected emergency. These plans provide reimbursement for unused non-refundable travel arrangements in case you need to return home early due to an Unforeseen Event. For additional coverage, consider the optional Cancel For Any Reason Rider. Cancel For Any Reason is not available in all states. If you meet the eligibility requirements for the Cancel For Any Reason Rider and you purchase this optional coverage, you would have the choice to cancel for reasons outside of the covered Unforeseen Events up to 48 hours before the scheduled departure date and receive up to 75% of your pre-paid and nonrefundable trip cost.

The company provides multilingual assistance 24 hours a day, seven days a week. This can help to answer any questions you may have on your plan before, during, or after your trip. Customer assistance is designed to make the claims and reimbursement process as smooth as possible.

Each plan has an available review period (not available in all states) that gives you 14 days to look over the plan after purchase. If you decide within those 14 days that the plan does not meet your needs, and you have not yet left for your trip or filed a claim, you may cancel and receive a full refund.

These plans are underwritten by Starr Indemnity & Liability Company, a Texas domiciled corporation (NAIC Company Code: 38318: TX license number: 93542) with its principal place of business at 399 Park Avenue, 2nd Floor, New York, NY 10022. This summary is only a brief description of the coverage(s) available under policy series LT 007 (06/2015). Plans are administered by Seven Corners, Inc. (FL license number: L049935) with its principal place of business at 303 Congressional Blvd, Carmel, IN 46032. Seven Corners, Inc. is doing business as Seven Corners, Inc. in California (CA license number: 0E61910).

HIGHLIGHTS

  • Provides multilingual assistance services 24 hours a day, seven days a week
  • Has a review period to allow the traveler to assess the plan for their needs after purchase
  • Meets the needs for many types of travel: domestic, international and cruise trips

Customer Ratings and Reviews

Our customers rate the John Hancock Insurance Agency, Inc. on our site
(4.54) of 5
on average based on 2389 reviews.
A+
Better Business Bureau Rating
DO NOT TRUST THESE PEOPLE! I paid extra for the cancel for any reason. My trip has been cancelled due to the Coronavirus and a travel ban to the country I was trying to go to. I was told cancel for any reason would get me 75% of my money back. My booking site is shut down due to the virus and I filed a claim on March 31st (over 3 months ago) Called them multiple times. Emailed with them multiple times. They still haven't refunded me. I could only imagine what they would do if there was a true emergency. Save your money and look for other companies that stand by their word and care about their clients. DO NOT TRUST THEM.
Amber H.
My trip was cancelled due to COVID-19 and I lost money on some VRBO places. This company took 3 months to work my claim before denying it. They said COVID-19 wasn't a natural disaster. Worst company ever. Won't ever do business with this insurance company again. Avoid this company. I will file a complaint with the California Department of Insurance.
Dodie K.
In November of 2019, I purchased an entire plan to protect and safeguard my investment and safety; Interruption, Cancellation and Cancel For Any Reason. While in Iceland during March 2020, Covid 19 interrupted our once in a lifetime vacation. Our flight was cancelled, we had to purchase more tickets and we were required to fly into a designated quarantine airport and then ordered by the CDC and DHS to quarantine at home, which we did. The CDC website states a quarantine will take place at home. The DHS (Department of Homeland Security) website states that all US passenger returning from Iceland will be quarantined. The John Hancock policy (managed by Seven Corners in Indiana) states in section (n) states: “If You and/or Your Traveling Companion are hijacked, “quarantined”, required to serve on a jury, subpoenaed, required to appear as a witness in a legal action, provided You or Your Traveling Companion are not a party to the legal action or appearing as a law enforcement officer; the victim of felonious assault; having Your principal place of residence made inaccessible and uninhabitable by a Natural Disaster; or burglary or vandalism of Your principal place of residence “within 10 days of departure”, they would pay for a Trip Interruption claim. The policy only says to be quarantined and we were quarantined within 10 days of our departure. For some reason, Seven Corners Claims Adjusters have turned a blind eye and denied my claim twice. They manufactured phrases to persuade me to accept the denial. I recently made a 3rd appeal and filed a Civil Remedy complaint against the company for Bad Faith and deliberately delaying my claims for over 3 months. If I can travel again, I will never purchase a policy from John Hancock again. John Hancock/Seven Corners should be ashamed of how they treat customers the way that they have during this unprecedented Pandemic. Please keep in mind that insurance companies like John Hancock know that most people will give up on a denial, that’s why they’re multibillion-dollar companies. If you have the time, do not give up and fight for what’s just.
Glenn B.
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