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Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

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Customers rated our travel insurance plans
4.58 out of 5
72,221
ratings and reviews
97%
recommended
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Cruise
Filed claim
International Medical Group iTravelInsured SE
The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.
Deborah M. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Erin
    Photo
    We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.

    For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
    May 01,2020
Travelex Travel Basic
We booked a trip Feb. 12, 2020 and purchased insurance Feb. 14, 2020. Due to the corona virus we canceled the trip. We called Travelex to make a claim.. The Travelex agent told us the corona virus was NOT a covered reason for trip cancellation, so they would not make any payment.
Frederick A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    We will be reaching out to you personally to go over options for a Date Transfer, which will allow you to reuse your policy for a future trip.

    We appreciate your patience during this time and look forward to hearing back from you."
    May 11,2020
The trip included a
cruise
International Medical Group iTravelInsured SE
A change in the cruise itinerary dis embarkation city was caused by the Covid-19 situation, yet the insurance company totally disregarded this as a legitimate reason for the claim. They only covered the additional costs (most of it had been reimbursed by the cruise line) in the change of airfare. No additional expenses that were incurred because of the change in flight to return home were covered. They claimed that I could not file as flight delay (it was a totally different flight from a totally different city) since I arrived home less than 12 hours from the original flight time (it was 11 hours).
Marcia O. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
SAVE YOUR MONEY...Due to the Coronavirus, we were told to purchase the extra coverage for Cancel for No Reason. We had to head home early from our trip to Cartagena, Columbia due to different reasons within our group of 8. IE:
-The couple paying for the villa had to leave due to a babysitter issue at home
- I started with a horrible headache, chills, sore throat, ear ache (visited doctor same day I got back and was diagnosed with flu, strep throat and an ear infection)
-airlines that 4 of the people in our group were booked with started cancelling all flts
-we couldn't get a hold of our airline
-owner of the villa we were staying "recommended we leave" as she couldn't guarantee she could keep it staffed
-another member of our group re injured a previous injury/surgery to her hamstring and was immobile.

Thus being said, the insurance is claiming this is all Coronavirus issues and will not honor any of the contract including Trip Interruption.
I ALSO WANT TO POINT OUT THAT WE WE UNABLE TO REACH INSUREOURTRIP BEFORE MAKING THE DECISION TO LEAVE AND FOR 5 DAYS AFTER OUR RETURN
debra b. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    We are sorry to hear you had trouble getting in touch with us and that your trip was interrupted. Our call volume in March topped out around 200%. We would also like to advise that when on a trip needing assistance, you will want to call the provider's 24 hour assistance line. As brokers we will not be able to assist you in this situation.

    Please see the response from C&F Travel Insured regarding your review:

    "Thank you for your feedback. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. We appreciate your patience."
    Nov 06,2020
Tokio Marine HCC Medical Insurance Atlas International
Thank you for providing peace of mind!
Harrison F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
I became a fan of travel insurance after a friend had to be medically evacuated from Mexico during a cruise due to kidney stones.The price was right for the coverage I wanted, especially medical evacuation. You never know how good a plan is until you need to use it and I haven't had to use one yet.
Steven F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany G
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for your feedback, we appreciate it!
    Apr 06,2020
Berkshire Hathaway Travel Protection ExactCare
I'm writing my review AFTER my claim was processed. On the plus side, it was processed quickly and submitting the claim and talking with a customer representative was a positive experience. In the end, I did receive a partial reimbursement for a my claim (about 1/3 of the total). The claim was associated with the early days of the COVID-19 outbreak when I was denied entry to my destination due to the outbreak half way to my ultimate destination. The reality is that travel insurance by design doesn't cover *unnamed* events (e.g. who knew the COVID-19 virus was going to happen and thus its impacts are not covered), so they were able deny a large fraction of my claim. This is unfortunate, but the reality of travel insurance. Why would I recommend BHTP? Because they did cover part of my expenses, which is way better than the experience of some of my traveling companions whose claims were flat out denied.
Erik W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Good coverage at a reasonable price.
Ruth H. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Lite
We missed our scheduled connection at CDG by 8 minutes. As a result, our flight to NAP was delayed 12 hours. We filed a modest claim along with required supporting documentation for the extra costs (~$150) we incurred due to the long delay and our full claim was paid within thirty days of submission. While the insurance contract contains many limitations and exceptions, and the supporting claim documentation required was not insignificant, we would recommend this travel insurance company based on our positive experience. They are a reputable business.
Scott S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Travelex Flight Insure
Easy to use!
WILLIAM W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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