Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Worst company for travel insurance as they denied my legitimate trip interruption. Dont bother waste you money buying insurance from them make sure u understand properly before u waste your good money some of these companies sell insurance u will find out when u make a claim u get ZERO.They will never tell the truth till u make a claim my flight was delayed over 18 hours i had buy new tickets to catch my cruise i was told to make a claim after my return made the claim collected ZERO.Huge disappointment.They lie and collect money from u selling bad products.very difficult know and understand these plans unless you are lawyer and be able to take them to the court spending more mone they will have better lawyers than the one u can afford they know that.They cheat people.
HOSAHALLY N. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage for a variety of different expenses if your flight is delayed. Our Travel Delay coverage can provide reimbursement for certain out-of-pocket expenses you might incur while delayed for six hours or more, such as lodging, meals and local transportation. However, in order for our Trip Interruption coverage to provide reimbursement for unused, prepaid non-refundable expenses your flight delay must result from either adverse weather, mechanical breakdown of the aircraft, or an organized labor strike. Trip Interruption cannot typically provide reimbursement for airport security scares. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Nov 21,2016
The trip included a
tour
AXA Assistance USA
Gold
On 9/16/2016 I have arrived in Delhi airport, India only to find out that my luggage was not transferred from KLM to Jet Airlines in Amsterdam. After 3 hours of administrative hassle I finally opened the missing luggage claim with Jetair. My flight to Katmandu was departing next morning. An original plan was just to stay in the terminal and use the sleeping lounge. I had a single entry visa for India that I planned to utilize on the way back to stay in resort in Kerala. At about 2 a.m. completely exhausted, I opted to take a shower and catch on sleep in the Transit Hotel in International terminal 3. As this was a transit hotel technically I have not entered India.
Next morning I have connected to my flight to Katmandu. On the way back on September 26th I have proceeded to an airport to board 9:50 am flight from Katmandu to Delhi to connect to my final location in Kerala, TRV. I had non-refundable 4 days paid resort fee of 527 euro or $527.00
I was shocked to learn that my single entry visa was used up when Transit hotel took my passport for the registration and stamped it with airport authorities. Which I was not aware about. Since I had to apply for emergency visa to India, the earlies available departure was on October 1st, 2016. Just in time to connect to my flight back to US. This caused a trip interruption of 4 days, loss of the resort fee of $527.00 and unused Jet Air cancelled itinerary of about $450.00. I called AXA and advised them on the situation. The representative assured me that because of the unforeseen circumstance this will fall under the trip interruption. I am sure they retain the phone records. I have filed the claim with all supporting documentation and cover letter. The claim was denied because this particular circumstance is not listed under covered events. However it is also not specifically excluded. I bought the policy in a spirit that it will cover me in the UNFORESEEN events, which my situation clearly falls under. At this point I have open the case with the CA Department of Insurance and will proceed with the legal actions against this company unless my claim is reconsidered. I have travelled to 54 countries and always bought insurance coverage. I do not recommend this company
Next morning I have connected to my flight to Katmandu. On the way back on September 26th I have proceeded to an airport to board 9:50 am flight from Katmandu to Delhi to connect to my final location in Kerala, TRV. I had non-refundable 4 days paid resort fee of 527 euro or $527.00
I was shocked to learn that my single entry visa was used up when Transit hotel took my passport for the registration and stamped it with airport authorities. Which I was not aware about. Since I had to apply for emergency visa to India, the earlies available departure was on October 1st, 2016. Just in time to connect to my flight back to US. This caused a trip interruption of 4 days, loss of the resort fee of $527.00 and unused Jet Air cancelled itinerary of about $450.00. I called AXA and advised them on the situation. The representative assured me that because of the unforeseen circumstance this will fall under the trip interruption. I am sure they retain the phone records. I have filed the claim with all supporting documentation and cover letter. The claim was denied because this particular circumstance is not listed under covered events. However it is also not specifically excluded. I bought the policy in a spirit that it will cover me in the UNFORESEEN events, which my situation clearly falls under. At this point I have open the case with the CA Department of Insurance and will proceed with the legal actions against this company unless my claim is reconsidered. I have travelled to 54 countries and always bought insurance coverage. I do not recommend this company
Olga P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. AXA Assistance USA has issued the following response:
"We appreciate the feedback you have provided. We understand your disappointment and are sorry to learn you aren’t completely satisfied with your purchase. Unfortunately, the trip interruption benefit is only payable under the reasons specifically defined in your policy. In the future, you may call us so we may assist you in clarifying policy benefits prior to purchasing. We sincerely hope you will consider us again for future travels."Dec 09,2016
The trip included a
cruise
Nationwide Mutual Insurance
Luxury Cruise
We thankfully did not need any of the features of the insurance plan, but the security of knowing if we had any issues with our flights, cruise or health, we had a resource to call on! Thanks for providing peace of mind.
Charles A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I purchased this Insurance for peace of mind. We were traveling to Jordan and Egypt. Locations that sometimes get a bad rep. I purchased an option to cancel for no reason in case I got too nervous to go. That coverage only gives you back 50%. The other coverage I added was terrorist act coverage, in case some disturbance happens before we leave we are able to cancel our trip. The good news is that those countries were actually great places to go to and we felt absolutely safe.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
Elizabeth S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We hope that fellow customer will find your review and our response to be educational and informative.
We are sorry to learn of the accidental injury that you suffered. The AXA Assistance USA Gold plan provides coverage up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and is not responsible for the medical bills.
The AXA Assistance USA Gold plan offers an optional add-on for Cancel For Any Reason. If the requirements for Cancel for Any Reason are satisfied, and the benefit used to file a claim, the pre-paid and nonrefundable trip costs are reimbursed up to 75%.
Thank you for using InsureMyTrip for your travel insurance needs. Please let us know if you have any questions. We would be happy to assist you. Our representatives are available 7 days a week by calling 800-487-4722 or emailing [email protected].
Oct 25,2016
Nationwide Mutual Insurance
Essential
I had a frustrating situation with this plan. I had purchased a plan to cover my airfare and hotel for a vacation. The hotel stay I had purchased was in the form of a certificate I had bought in a charity auction. I was going to the Bahamas with my best friends, but I wound up getting ill and being unable to make the trip. The airlines refunded me my money no problem, as it was due to illness. No need to file a claim for airfare. And to not have to bother the travel insurance company with a large claim for the hotel stay certificate, I gave it to my friends to use and they paid me back for it. The only caveat was that they needed the hard copy of the certificate to be able to check in, which means I needed to FedEx it overnight to the Bahamas at a cost of $52. So I did not need to file a claim for the airfare or hotel portion of my trip.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
HOWEVER - I did ask if I could file a claim for the $52 that it cost me to FedEx the certificate for use. The insurance company, though, refused to cover this cost when I called and asked about filing a claim, which is perplexing, and quite honestly, horrible customer service.
By my contacting the airline directly, as well as making sure the hotel certificate went used by my friends, I SAVED the insurance company money on having to reimburse me for a nearly $1,000 claim due to not being able to take my trip. Rather than saying "Hey, we should approve this measly $52 claim for our customer - who incurred this cost as a result of illness that prevented him from traveling," they're looking past the fact that I did not submit a claim for the larger stuff.
The company is being penny-wise and dollar foolish, and, like most insurance companies - looks for every tiny loophole in policy not to pay their customers what they deserve. I would not recommend them to anyone.
When choosing an insurance company, you want one that has empathy for its customers - some "beside manner," that assumes positive intent and doesn't make them jump through hoops when issues arise. The company's telling me that submitting a $52 claim would be denied as the tangential cost of FedExing the certificate is not covered really gets my goat.
James V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Nov 03,2016
John Hancock
Gold
I had to change my flight before the trip. It took long time and many emails and phone calls to change the trip date. At the end of frustrating days, they changed to the new dates. I bought this insurance indirectly, so the communication became confused. I am satisfied at the end of trip to have these coverage although I didn't have to use it. The insurance is safety net, hopefully these troubles they cover never happened.
Ami Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
Since I did not have need for the insurance it is hard to say how good it would have been if I did need it. What it did was give me peace of mind before going and while away, for what I considered a fair price.
Mary Lou K. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Met our needs. Provided security for the uncontrollable part of the trip. Would use it again.
Susan A. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
Great coverage, reasonably priced. I plan to use Nationwide travel insurance for future trips.
Jose R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Yes, I was mostly satisfied with this insurance plan. Since I did not file any claim for reimbursement, I cannot comment on the claims process. Coverage offered by this plan appeared to be excellent in several areas. I would purchase this plan or similar one again for future travels.
Raymond M. would
recommend this plan to a friend or relative.