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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The ultimate test in any insurance is in handling claims. Since we did not file a claims, we reserve judgement on the insurance.
Youssef Nashed Y. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
We had two claims, both quite small, and both were handled very unprofessionally from our point of view. The first, a cancellation to the original trip, was denied, and they gave a "reason" which I thought was wrong, backed by paragraphs in the terms and conditions that simply didn't refer to our case at all. When I complained to the very nice Customer Service representative -- they were always helpful and pleasant -- he said he would escalate it, and after a few days we were told that, "thanks to the additional information I had provided" they would pay the claim. I had presented reams of backup information at the outset, but nothing at all after the denial, except to comment that I thought they should be ashamed at refusing a small claim when most of the covered expenses turned out to have been refundable -- it was months in advance of the trip. It seemed that they thought I would just accept their denial, but since I didn't, of course they would pay. Not good!
The second claim, a doctor's visit, was totally documented and was approved, but it took me three months to get the check. It had apparently been lost in the mail, and was of course never cashed, but they wouldn't even put in a stop payment order until it was a month late, and then "with the holidays" it took over a month to cut the new check. I certainly do not recommend them.
The second claim, a doctor's visit, was totally documented and was approved, but it took me three months to get the check. It had apparently been lost in the mail, and was of course never cashed, but they wouldn't even put in a stop payment order until it was a month late, and then "with the holidays" it took over a month to cut the new check. I certainly do not recommend them.
Jeremy H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that AXA Assistance USA paid both claims. In the future, if you experience claim issues, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will contact the insurance provider on your behalf in an effort to expedite the claim process, and/or to help you construct an appeal. Please let us know if you have any questions or concerns. Our representatives are available 7 days a week by calling 800-487-4722.Mar 21,2016 -
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We apologize for any difficulties you may have experienced in filing your claims. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.Mar 22,2016
The trip included a
cruise
GeoBlue
Voyager Choice
Didn't need to use it so I can't review it.
Susan C. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
Fortunately I didn't have to use it but it did offer me peace of mind. I felt this added a lot of value!
Jonathan B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
It was great coverage for the money. Fortunately we did not have to use it. I can't comment on the claims and payment method since we have never had a claim.
Emily M. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Basic
This insurance was to cover a trip to Turkey for my grandaughter's 16th birthday present. Due to the recent terrorist activity in Turkey I changed the trip to Peru. I incurred cancellation fees as well as other upcharges due to the last minute changes. I inquired as to at least getting the airline cancellation fees reimbursed and was told that due to the fact that I was travelling within the same time frame I was not entitled to any reimbursement.
theresa s. would not
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Because my husband was diagnosed with Mesothelioma I had to cancel this trip .I tried to get my premium back from you. You made the decision not to refund because I did not meet the 14 day cancellation window. I have another trip that I cancelled and the same problem will come up except that premium was much larger. Not sure how I can say good things about your company at this point.
Robert V. would not
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
I had medical treatment during our trip. I informed AXA before we got home and received a claim form. I filled it out and sent documentation (not difficult) and within a week I was informed that my claim was approved and I would receive a check within 2 weeks. Great service!
Sandra S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AIG Travel
Travel Guard Silver
It was really painful to file a claim through their website. The site kept timing out, my in-progress claims wouldn't show up, pages would get stuck etc. However, somehow I was able to file a claim after which it was processed quickly and satisfactorily. They just need to work on their technical problems.
Chaitra M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Silver
The service was somewhat slow because of my confusion as to where to send the claim. But I am satisfied with the outcome. I think the company was fair and I will recommend this service to anyone in the future.
Charles P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful