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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
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International Medical Group
iTravelInsured Travel LX
On 9/2/22, the night before a flight from Salvador to Foz do Iquacu Brazil, Azul Airlines canceled the flight. No reason was given by the airline. Our travel agent scrambled to get us another flight on GOL, and we paid an additional $681 for the flight. That was the basis of our claim, which was filed on September 30, 2022. The insurer asked for additional information (most of which had already been sent with the original claim), but we sent all of the additional documentation required. On November 22, 2022, the insurer asked for the identical documentation, which had already been sent them. Again this was sent to them. On December 16, 2022, the insurer again asked for the same documentation. I spoke with the insurer on November 22 and December 16, 2022, and on January 7, 13, and 17, 2023, each time being told that a supervisor would call. No supervisor called until January17, when we were told that we were required to obtain from this local Brazilian airline, in writing, an explanation as to why they canceled the flight back in September. The explanation for why it mattered why the airline canceled the flight was that it was "protocol". The supervisor could not, or would not, understand how ridiculous this requirement was. The trip interruption and additional airline fee should have nothing to do with why the airline canceled the flight; only that the flight was canceled. I believe it was just the insurer's way of avoiding paying a claim, even a small claim like this. Apparently when you go on line there are a number of similar complaints. I would tell anyone who asks that they should avoid Itravel. And Insuremytrip should be warning people about this company.
Michael S. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
We sent in everything that was requested and only recieved 1/10th of our modest claim! VERY DISSATISFIED and will NOT EVER recommend anyone to use you!
Susan M. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Generali Global Assistance
Standard
Cant review, fortunately i was not sick during my trip
JOHANNA O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Plan provided the cover I wanted at a reasonable price. I didn’t have to make a claim so cannot comment on that aspect of the policy but very happy with both price and cover. Will definitely seriously consider using this company next time.
Barbara O. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We received the full refund to which we were entitled, but it took five months to get it! The cruise was for October, we canceled in August and sent in claims, had to resend information again, and didn’t get our funds transferred into our account until January. Had to call several times to see what the delays were.
Lonnie D. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Generali Global Assistance
Preferred
Came down with covid and also a secondary infection.
I call a representative who initially called back but I was being examined by a doc and asked to be called back.I was never called back even after reaching out a view times..I have now incurred doctor bills and lodging I lost and had to pay out of pocket ..This company failed to provide me with coverage I paid for..
I call a representative who initially called back but I was being examined by a doc and asked to be called back.I was never called back even after reaching out a view times..I have now incurred doctor bills and lodging I lost and had to pay out of pocket ..This company failed to provide me with coverage I paid for..
Terence B. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately I did not have to use the coverage
Kal O. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
WorldTrips
Atlas International
I bought it, thanks God I didn't have to use it! It feels good to be covered just in case.
Donovan L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
Very pleased.
Yevgeny B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Thank goodness that I did not need to use the insurance. I like the Insuremytrip app and always use that when traveling.
Linda M. would
recommend this plan to a friend or relative.