Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
Travelex
Travel Select
Due to covid-19 outbreaks, my trip was cancelled by the airline and resort. Travelex denied my trip interruption claim. Other than the fact that it took 3 months for them to get back to me (after multiple inquires) but I was looking for a credit towards a future trip - not necessarily a refund. Nowhere was I given that option that BTW my traveling friend who used another insurance company was offered. I will NOT be using Travelex again!!
Sophia W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
This plan is GARBAGE, did not cover my cruise that was cancelled by the cruise line, did not cover lost air, hotels, NOTHING. Did not even offer me a credit of the premium for another future trip. Don't waste your money on this plan.
James K. would not
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback. The insurance provider has issued the following response:
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.
Please contact us at [email protected] in order to discuss your One-Time Date Transfer.
Kind Regards,
Travelex Insurance Services"Jul 24,2020
C&F Travel Insured International
Worldwide Trip Protector Plus
They have dragged their feet from the beginning of the claims process. I know it's COVID but my trip was in mid March, I didn't get to take it. I filed my claim in March. It's July. Still no refund for my cancel for any reason plan. Now they've pawned me off on the airline to try to get my own refund. I am thoroughly disappointed. Not sure why I even paid them for the policy if i have to do all the leg work myself. They have been fighting me every step of the way. Making me resubmit paperwork more than once. Telling me i was being "escalated" to a faster service and it's gets slower and more round about as it goes. I think they're hoping I give up on my money but I absolutely resuse. I want my money back. I'll NEVER EVER use them again and I don't recommend them to anyone else.
Adrienne L. would not
recommend this plan to a friend or relative.
-
Megan
Thank you for your feedback.
Please see the response from C&F Travel Insured regarding your review:
"Thank you for your feedback. We strive for customer experience excellence. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. Thank you for your patience."Nov 06,2020
The trip included a
cruise
Berkshire Hathaway Travel Protection
ExactCare
I purchased the plan after I made the final payment on a 32 day cruise. I wanted to protect the cost of the cruise ($70K)) in case one of our elderly parents became ill that might make us need to cancel the trip. But on the cruise, I caught an upper respiratory infection that turned into acute bronchitis. I ended up needing multiple visits to the ship’s doctor which resulted in $5400 bill. My Medicare supplement includes 80% coverage outside of the US. After I was reimbursed the 80%, I filed with Berkshire Hathaway for the remaining 20% and they covered it. I didn’t purchase the policy for the medical coverage but I sure was happy that it included it. It’s coverage was secondary because I did not purchase the policy when I made my initial deposit. Filing was straight forward via their website.
They have a checklist of all documentation required so there was no communication needed after I sent in the package. It did take a couple of months for reimbursement as I filed during Covid-19 pandemic.
I plan to use this company for all future travel that I want to insure. Their price for coverage was much less than that offered by the cruise line. Next time I plan to purchase it when I make my initial trip deposit.
I feel confident in purchasing from this company and highly recommend it.
They have a checklist of all documentation required so there was no communication needed after I sent in the package. It did take a couple of months for reimbursement as I filed during Covid-19 pandemic.
I plan to use this company for all future travel that I want to insure. Their price for coverage was much less than that offered by the cruise line. Next time I plan to purchase it when I make my initial trip deposit.
I feel confident in purchasing from this company and highly recommend it.
Lillian C. would
recommend this plan to a friend or relative.
-
Carol Mueller
Berkshire Hathaway Travel Protection
Thank you for your valuable input and kind praise. Your feedback is important to us.Jul 22,2020
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Took nine months to get the claim settled with constant requests for additional medical documentation. I had a total knee replacement. Heard nothing from C&F from January thru May.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.
William C. would not
recommend this plan to a friend or relative.
-
Megan
Thank you for your feedback
We are pleased to hear that your claim has been resolved and look forward to assisting you in the future!Sep 11,2020
The trip included a
cruise
tour
AIG Travel
Travel Guard Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:
"Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.Aug 03,2020
The trip included a
tour
Travelex
Travel Select
My wife broke her arm in India. I called the company from India...they were unhelpful and wanted me to complete forms! That was ridiculous...how do you complete forms from India.
JONATHAN F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Megan
Thank you for your feedback.
Please see the response from Travelex:
"We empathize with the unfortunate situation that occurred to your wife during your trip to India and we hope she has recovered well. We contacted our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, and we are happy to hear that your claim was deemed payable, and that payment was issued in July.
We would like to take this opportunity to clarify how On Call International, Travelex’s travel assistance company, offers assistance for medical emergencies that present themselves on a covered trip. On Call’s medical case process requires all patients to be evaluated by a treating physician and to have the medical information reviewed by On Call’s Medical Team to help ensure patient’s safety, in order to assist the traveler. On Call’s Medical Team specializes in flight physiology and follows guidelines set forth by the International Air Medical Transport Association and the Aerospace Medical Association to determine a patient’s fit to fly status as patient’s conditions may change at elevation. While the medical case management and fit to fly approval process can seem overwhelming, the process is important to ensure a patient is safe enough to travel home. "Sep 10,2020
International Medical Group
iTravelInsured LX
Had to cancel my trip for a surgical procedure. Contacting them was pretty painless and all of the follows were prompt. Instructions were pretty straight forward. Did have to submit additional than what I originally submitted but it made sense and was pretty easy to get. Took a bit longer to process because of Covid but overall excellent experience and I will absolutely purchase another policy from them.
Diane M. would
recommend this plan to a friend or relative.
9 of
10 people found this review helpful
John Hancock
Bronze
My trip was cancelled due to COVID-19 and I lost money on some VRBO places. This company took 3 months to work my claim before denying it. They said COVID-19 wasn't a natural disaster. Worst company ever. Won't ever do business with this insurance company again. Avoid this company. I will file a complaint with the California Department of Insurance.
Dodie K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Agents suggest you take out the policy several months in advance. Cruise and flight cancelled, but rebooked at a cheaper cost. Insure my trip Nationwide refused any refund saying I only had 10 days to cancel or change Poilicy. Cruise line and air carrier gave refunds for price difference, not Nationwide! They took advantage of the situation! Will NEVER use Insure my Trip Nationwide again!
Debra G. would not
recommend this plan to a friend or relative.
-1 of
1 people found this review helpful
-
Megan
Thank you for your feedback.
We are sorry to learn that your trip was postponed. Fortunately, Nationwide Mutual Insurance was able to transfer your policy to the new travel dates at no additional cost. You are correct in that most comprehensive travel insurance policies have a review period, typically 10-15 days from the date you purchase the plan, depending on the state you live in. The Nationwide Essential plan in your state of residence has a 10 day review period in which insureds are able to cancel the policy or make any changes that would result in a premium refund. There are no refunds outside of the review period. For information about how travel insurance can accommodate a rescheduled or cancelled trip, please call us at 800-487-4722.Oct 06,2020
Please see the response from Travelex:
"Thank you for taking the time to express your concerns on InsureMyTrip.
Berkshire Hathaway Specialty Insurance Company is the Claim Administrator who handles all claims questions and requests, and they are unable to assist you with a Date Transfers on the policy.
We are happy that we were able to offer and finalize a Date Transfer, which will enable you to reuse the policy for a future trip.
Please contact our Customer Solutions Department at [email protected], with the new dates as soon as you have them.
Thank you again, and we look forward to insuring your future trip.
Kind Regards,
Amber"