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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
I had to cancel my trip due to illness, so I filed a claim. There was some confusion on what was covered, but once that got sorted out, they did pay for my cancelled flight. The problems with this company are:
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
a) They require notification within 20 days for all losses. This is ridiculous; most companies allow much more. If you have a loss while you are on the trip, you might not be able to make that deadline.
b) The claim submission website has numerous bugs. First it assigned my claim to the wrong policy. Then, halfway through the process, it got stuck in a loop, asking me to re-submit documents and then rejecting them because they had already been submitted.
c) They took 11 weeks to resove my claim, which is slow. One week was due to the confusion on what was covered, but the rest was their bureaucracy.
I won't use them again.
Michael P C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Jul 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali insurance claims person has not responded to my phone calls today.
Before we sent claim we spoke to two people to make sure that we got a list of needed forms.
Were directied to their website which is very difficult to find what you need.
We had hoped that the company would provide a set of docs. They don't.
We wanted to get this right from the beginning.
We got a letter requesting more.
Tried contacting the case manager all day but she was unresponsive.
Anyhow we trusted you to broker a good product.
This company should not be part of your product line.
Before we sent claim we spoke to two people to make sure that we got a list of needed forms.
Were directied to their website which is very difficult to find what you need.
We had hoped that the company would provide a set of docs. They don't.
We wanted to get this right from the beginning.
We got a letter requesting more.
Tried contacting the case manager all day but she was unresponsive.
Anyhow we trusted you to broker a good product.
This company should not be part of your product line.
edward s. would not
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We value your feedback and apologize for not meeting your expectations. We would be happy to review your experience with you. Please email our marketing team @ [email protected]
We look forward to hearing from you.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It covered what I was looking for & help me enjoy my trip without fear
Irma W. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We had to cancel our trip due to a medical emergency two weeks prior to the trip. The e-file process to file the claim was very easy, instructions for exactly what documentation was needed was very clear and easy to upload. The claim was processed in a very timely manner and I would definitely use Generali again.
James M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for your endorsement! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved.Jul 11,2024
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
The plan offered the medical and medical evacuation coverage limits that we were looking for.
David R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately I did not have to use coverage. I would suspect the coverage offered would have sufficed if I had to call upon its use.
William M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback and your purchase. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Next time, just give us a call at 800-348-9505.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I-know-this-is-difficult, but-I-keep-looking-for-a-cancellation-option-although-I-onlycancelled-cruises-when-my-husband-passed-away-and-I-had-no-time-from-booking-to-aquire-insurance!!
One-claim-only-in-35+cruises.Iwas-hospitalized!
One-claim-only-in-35+cruises.Iwas-hospitalized!
Diane B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain how to file a claim. Just give us a call at 800-348-9505.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was comforting to have this plan even though I did not need to file a claim.
James C. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I purchase the travel insurance on all my trips for the “what if’s”. Anything can happen so is best to be prepared. It’s best to have the coverage and not need it thanks to need it and not have it. Pricing is reasonable for the coverage. I’ve always used Generali Globle.
Thomas D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thanks for your loyalty. We hope you enjoy your future travels!Jul 11,2024
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
offers peace of mind to travel at a minimum cost.
Lawrence S. would
recommend this plan to a friend or relative.