Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use with our plans. Just give us a call at 800-874-2442.
I had to visit the Medical Center onboard the ship. The charge was approximately $300. I was able to file a claim online while I was still on the ship. Within two weeks I was reimbursed for the total amount. Very pleased with the process to file a claim.
Robert d. would
recommend this plan to a friend or relative.
I felt like this plan covered all possible concerns and emergencies that could arise. We don’t travel abroad without insurance. For us…if an accident occurs…we want to be treated in the USA.
Melinda M. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
I did file a sickness claim this trip with a doctor coming to see me in my villa. My claim is being processed as we speak with results unknown now. Once I know if they reimburse me I can speak more knowledgably. For me, not a computer guru, the claim process took me some time. No matter what you may be submitting a claim on, make sure you keep all receipts and paperwork handy.
Nancy P. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I've always bought travel insurance, often from John Hancock, but this is the first time I've had a claim. I had emergency surgery 4 days before departure and had to scrap a monthlong trip. Fortunately, I keep very good records so I was able to provide good documentation for the claim. It was handled very fairly and timely, in my opinion. I filed the claim on March 1, provided chunks of documentation on March 12 and March 27, and received my final check on April 8 - I think that's amazing! My only complaint is that I wish there had been some kind of process tracker so that you'd know where they were in processing the claim - like Domino's lets you know whether they're preparing, baking, finished, etc. :) Other than that, I have no complaints and will be buying John Hancock from here on out.
Janet H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.