Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
While Generali ultimately paid, they created many unnecessary obstacles and made the process long and complicated. They made me submit one expense 4 times before paying. They gave me incorrect info about what I could collect for making it seem almost impossible to collect the dominant expense, before another rep told me the truth. My rep gave me an unworking phone number in case I wanted to reach her. After paying me for some expenses, they said they had to pay me half and my wife the rest, but two months after paying me my wife hadn't received her half and they finally paid me. WARNING: IN READING REVIEWS NOTE THAT ALMOST ALL REVIEWERS DID NOT MAKE A CLAIM AND FILE POSITIVE REVIEWS, WHILE REVIEWS FROM THOSE MAKING CLAIMS ARE MUCH MORE NEGATIVE.
Jonathan K. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.
We have purchased insurance from this company for multiple trips. After a cost comparison, I have found their coverage comprehensive and cost competitive with other companies. I will buy insurance from them for my next trip.
Ethel H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I have only just purchased the plan and have not taken the trip yet. At this time I am pleased with the coverage offered as well as the pricing for the policy.
Patricia S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It is hard to say how satisfied I am with the plan but the claim filing process is atrocious. I still have not been able to get out of an infinite sign in loop. I went to the claim page and created a username (email) and password. I promptly got sent an email to verify my password. When I went to sign back in I got the same create and account sign in page. When I tried to create a new account they told me my email had one. I went to the home page and logged in but they said I had the wrong password. When I asked to change my password they said they would send me an email but one never came. I will try again in a few hours and see if that leads to a better outcome and review.
Sidney H. would not
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.