Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I filed a claim under the cancellation clause due to COVID infection. I was directed to portal to file paperwork kept receiving emails to submit paperwork after each submission. No direct email to agent or support.
Chalres M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
As a former insurance agent I always use Insuremytrip when I travel. I can choose the coverages I want & the price I'm willing to pay. The financial stability of the company is important to me as well & I would not purchase insurance with a company with less than an A- rating no matter how attractive the premium is.
Sharon A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
International Medical GroupiTravelInsured Travel LX
I didn’t have to make a claim but was comfortable knowing if I had a medical emergency, I had coverage. I basically got the insurance only for the medical coverage, and the price was very affordable. I would definitely recommend this insurance to travelers, if for no other reason but to put their mind at ease about any onboard medical issues.
Nancy C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This plan though purchased within the time frame of cancel for any reason interruption did not provide coverage for a year’s later health claim possibilities because there is no coverage for wars. I got back my 75% cancellation of unrefundable costs but was told that the additionally paid for health coverages because of the outbreak of “war”. Shouldn’t I get a partial refund as there was no coverage?
Morris T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We have always used John Hancock travel insurance.
We have bought the gold package with the trip cost being $1.00 as we did not need to cover the travel cost. Hence the policy was purchased only for medical emergencies. And we have always confirmed this by phone with your office.
I contacted your office a few days ago to confirm as usual and I was informed that John Hancock do not cover medical for travel insurance and that I would need to provide the whole travel cost in order to get medical coverage.
This is a surprise and concern as I have always taken the policy for medical and not the travel cost. In which case why would the system let me even purchase a policy? Why do we receive a policy indicating the coverage? And what does the premium paid get applied to?
There seems to be a misrepresentation by your staff. I have purchased policies for myself and others for the last 10 years and was always informed by your office to put the trip cost at $1.00.
We recently traveled in September with the John Hancock policy. Had there been a medical emergency would your office have considered/covered the claim?
We buy insurance for peace of mind. I shudder to think what could have happened if we had a claim.
I need to know before purchasing future policies with John Hancock. I have emailed their office but no response has been received
I hesitate to give them a good rating after this.
I have always praised their service earlier
Thanks
Perviz Tarapore
PHIROZ T. would not
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
My husband was having some health issues before the trip and I tried to contact them to get information several times and could not get hold of them by phone or by email to get answers to my questions. This experience makes me wonder what sort of help I would have gotten from them in another country. To me, customer service in an emergency is the most important thing an insurer can provide.
Nancy H. would not
recommend this plan to a friend or relative.