Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I was fortunate not to have to use the insurance. I did email a few questions after the purchase of the plan and prior to the trip and all my questions were answered promptly. I am very happy about the customer service in that area.
Sylvia O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
International Medical GroupiTravelInsured Travel SE
I am a reasonably intelligent human being. I was under the very distinct impression that while I was in London, if I became sick that I could see one of your providers. It was the main reason I purchased the plan.
I became ill.
I was wrong about this plan. I was required to find my own doctor and pay any doctor or hospital bills myself. Then later, make a claim for reimbursement.
Theodore G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
I called Generali a few days prior to my trip to Rwanda to get an understanding of the medical evacuation coverage and cancellation coverage due to the Marburg Virus. The phone attendant could not answer any of my questions, was way too casual about his lax responses, told me a supervisor would call me to explain & I never heard from anyone. Seems you are strong on the sales, but the backend service is lousy.
Patricia G. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
At Generali Travel Insurance, we take customer service very seriously. We will have a Customer Service Supervisor review your case and provide additional coaching to the customer service representative that worked with you to improve. We appreciate your feedback and your business. If you would like to be contacted regarding your review, please email our Customer Experience team [email protected]
We have used this company in the past and did have to file a claim during hurricane Fiona. They were fantastic during that process and we will try to use them for all future travel!
Jeffrey N. would
recommend this plan to a friend or relative.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
Had to claim for delayed baggage and the cost of buying next day clothing. Claim form was easily completed online with scanned receipts and baggage delivery info and a check arrived within a couple of weeks, no quibbles.
Linda R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.