Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Generali is only good at one thing: collecting your premiums. God helps you if you need to file a claim, as I did. I had a very straightforward $720 claim (caused by a 24 flight delay at the end of a trip), and for the last 4 weeks I have not even been able to have Generali to put my claim into their system (which I initially did by email, as they recommend); given their inaction, I decided to call in, and after much effort and wait-time to get a live person, the customer rep I talked said that she was going to make sure that my claim was entered in their system, and it is still not done 2 weeks later; so I went on their web site and did it again myself. And so after hours of effort, over a month, I am still at square one: my claim has "just been filed". After such a start I can't wait to see how many more hrs of my time and months it is going to take to get my claim processed and paid. And that's a SUPER SIMPLE one. How lame.
Nicolas B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Was grateful to have coverage given how late I purchased the policy. Still don't know if my claim would have been denied because of the 15 day refund policy. I had no claims.
Cynthia W. would not
recommend this plan to a friend or relative.
The plan gave us peace of mind on a month long trip to Australia and New Zealand from the US. We are relatively healthy seniors in our 70’s. We visited cities and rural areas. We walked, hiked, jet boated and rode a helicopter. LWe are very thankful that we did not have to use the plan.
Marie P. would
recommend this plan to a friend or relative.
We had booked a pilgrimage to Israel. We had to wait until the pilgrimage company officially canceled. They sent us the paperwork necessary to file a claim with our insurance. Once I receive that paperwork I was able to submit the claim with Insure my trip, within a week of filing. I am so happy we purchased insurance.
Charlotte M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"