Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
AXA was slow to respond to my claim. The requested supporting documents demonstrated that they had not read my claim nor had they read my plan. In fact, I was asked to provide the confirmation sheets from my own plan among the other supporting documents. It shouldn't be that difficult to file a claim on a canceled flight - it is straightforward and happens all the time. Really disappointed.
David D. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Our claim was processed very fairly, but took a very long time. Apparently, our optimum email address was not supported by Nationwide and by the time we realized this, an additional month had lapsed.
Dolores B. would
recommend this plan to a friend or relative.
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The documents required to provide proof of payment trail was overboard. Coverage for Covid related expenses was greatly insufficient. However, review and response was faster than I was initially informed.
Steven C. would not
recommend this plan to a friend or relative.
I was dreading having to file a claim. But after my mother was diagnosed with bronchitis and declared unfit to travel, I had no choice. I made two calls at the start of the process to get clarification and information. Both were clear, helpful and efficient. I gathered all the needed paperwork - and I did make sure I had "dotted all the is and crossed all the ts" - and the claim was reviewed and refund issued promptly and without any further needed interaction. While I would have much rather gone on this trip, the claim process was surprisingly smooth. I would recommend this company to others in need of travel insurance.
Susan K. would
recommend this plan to a friend or relative.