Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Really easy to obtain the policy even shortly prior to my trip. Thankfully, I did not need to use it. But I felt much better knowing I had the policy to back me up had it been necessary.
Donald B. would
recommend this plan to a friend or relative.
2 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We were part of the Southwest airline debacle and ended up having to rent a car and drive 16 hours to make our cruise. This insurance was essentially useless for that purpose. We called ahead and got zero help. Nothing is guaranteed until you file a claim. Nothing is covered until you leave your house the day of your travel. It was a total waste of money. Not sure what is actually covered.
Peyton M. would not
recommend this plan to a friend or relative.
We are grateful for the peace of mind we had in purchasing this policy. We are equally grateful we did not have to "test" it's value by filing a claim. In an uncertain world of sudden illnesses, unpredictable and destructive weather events, and staffing issues leading to multiple cancellations, we were fortunate that NONE of these potential trip-threatening events occurred and we were able to experience our travels as planned. We'd have preferred not to incur the additional expenses, but the calm confidence we had knowing we'd be "OK" in the event of uncertain events was ultimately worth every penny!
Shekinah S. would
recommend this plan to a friend or relative.
2 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Fortunately, I did not need to use the insurance plan. The coverage offered for the price compared to other plans of similar price was far superior. I have already purchased another Generali Global Insurance for my next trip. Hopefully, I will not need to use it but you have to be covered to travel anywhere these days.
Elaine G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel LX
I've said I would not recommend the plan we got because of the hassle of the claims experience. Our claim was for less than $375 and it was very straightforward, and yet it took more than three months for it to be processed -- which I could have accepted had it not been for the confusing forms and equally confusing follow-up requests for additional information. In the end though we got payment. And I would probably think about the same policy again mainly because, from what I read, our experience is probably typical, though regrettable, for dealing with this type of insurance coverage.
James M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Over the past 20 years, my wife and I have purchased approximately 16 Generali/CSA travel insurance policies through InsureMyTrip. InsureMyTrip reps have always been very responsive and great to work with. In general, we have been extremely pleased with Generali/CSA's Standard policy and service.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Audrey A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.