Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
What a horrible claims experience! If you peruse through the reviews you will see that nearly everyone who has actually filed a claim with this company had a poor experience. Their claim submission process is clunky and unforgiving. I uploaded 60+ documents supporting my claim and they came back asking for more (for example, a receipt from a travel supplier showing paid in full by a credit card is not considered proof of payment. They want a copy of your credit card statement). Their turnaround time to respond to each request is 30 business days, so the process drags on very slowly. Ultimately, a random deposit showed up in my bank account for a partial payment, but I've never received any explanation of what was paid and what wasn't. I've repeatedly contacted them through their secure messaging but never get anything back other than an acknowledgement of my message. You can get a live person to answer the phone but they don't know anything about your claim so that's a waste. The last correspondence I got was on June 10, and they still had my claim as "Stage 1 initial review". It is now September 20 and I've heard nothing more from them. It's like a black hole. I guess I should be thankful that they paid me anything. I will never do business with this company again.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Hello. We are sorry to hear that you had a negative experience with us. It looks like you have asked to not be contacted regarding this review. If you happen to change your mind, please email us at [email protected] with your name, policy number, claim number(s) and a reference to this review. We will be happy to look into this further. Thank you.
International Medical GroupiTravelInsured Travel SE
We have purchased trip insurance for every big vacation, but this is the first time we have ever needed to file a claim. I dreaded what the process might entail, but it was pretty easy. The outcome was fair and was processed in an acceptable amount of time. Thank you.
Stuart D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately, did not need to file a claim this time. We have in the past and everything went through quickly with no issues. Will never take a cruise without travel insurance.
Barbara R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Although we didn't need to file any claims, we were confident during our trip that we were covered for any incidents that may of come up. The trip insurance was worth the peace of mind.
Joseph H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.