Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Plan coverage was very good. Could be more specific when it comes to COVID coverage and being primary instead of secondary for many of the covered benefits.
Leon S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The travel company cancelled my trip and I rebooked for 2023. The airfare was separate so I tried to get that amount back from the insurance company. It wasn't covered as this policy does not cover if a tour company cancels - apparently you must have the 'cancel for no reason' policy. Obviously will keep that in mind for next time. The airline did give me a credit so it worked out but I was lucky.
Carmelle M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are sorry to learn you were unable to travel. Most of our travel providers are offering to transfer the unused policy to a trip in the future. We have sent you an email containing more information about this.
If you have any additional questions or concerns, please contact our team of representatives at 800-487-4722 or by email at [email protected].
Our infant got sick while abroad and just couldn't break a fever and wouldn't eat/drink. As much as I didn't want to bring her to the doctor, we did. We had to pay for everything in cash/credit card and hope we would be reimbursed. The process to submit all the receipts/credit card statements was a bit of a hassle, but our claim was reimbursed and I am very satisfied. Actually in retrospect it was easier than dealing with my own health insurance in the USA.
Carolyn C. would
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."
We had a really difficult ending to our amazing trip to Portugal. We ran into issues at the airport and with COVID testing, none of which were our fault. We consider this to be a travel delay and a travel inconvenience. However, the plan that we purchased apparently does not cover our specific situation. We were not reimbursed any of the $2000 we were charged during our extended stay. The reason we bought the additional travel insurance was exactly for this unpredictable and unforeseeable kind of scenario. We're very disappointed in the timeliness of the response to our claim, the unhelpful people we spoke with on the phone, and the unwillingness to accept our claim.
MICHAEL R. would not
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Please see the following response from World Trips.
"The claims for this insured were reviewed under the Trip Interruption, Travel Delay, and Travel Inconvenience benefits of the policy purchased. Regrettably, the claims submitted are not covered under the policy. If the insured would like to appeal this decision, please submit a written appeal to [email protected] and include any additional documentation they have to support the claim."
My cruise was shortened by 3 nights prior to sailing. I provided the documentation and the insurance company refunded the prorated amount.
I did not need to file a claim so cannot speak to that.
M Michelle B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.