Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We always purchase travel insurance and we travel international every year, sometimes even 3 times in a year and this recent trip was the First Time I actually wanted to use the benefit. I called the John Hancock office to inquire on canceling my trip due to my mother who is 90-years old had an accident and just had Hip Replacement surgery. My husband and I wanted to cancel the Spain trip and just spend time with my mother to help her in her recovery and therapy - the Insurance Agency said they cannot give a definitive answer if my Claim will be approve or rejected UNTIL I file a Claim and wait 30-days for an answer. I now realize Travel Insurance is a waste of money because people buy Insurance to remove the RISK in your Travels but when you need to use it, you will be asked to take the "RISK" anyway if you will be approved or rejected - so what is the point of having Insurance?
Emily J. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We strive to provide a superior level of customer service, including interpretation of travel insurance benefits and exclusions. While we cannot predetermine the outcome of a claim, we aim to provide a clear understanding of what travel insurance is designed to cover.
John Hancock Bronze has the following number one covered reason to cancel or interrupt your trip:
"(a) Your Accidental Injury, Covered Sickness or death or the Accidental Injury, Covered Sickness or death of Your
Traveling Companion, Your Family Member, Your children’s caregiver or Your Business Partner; that results in
medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued
participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled
Departure Date."
The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be predetermined, as you would be required to provide Proof of Loss to determine appropriate coverage. This would be the case for any insurance provider that we represent.
We would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. Please let us know if you have any questions or need further assistance. We can be reached at 800-487-4722.
After buying insurance for years, I had two claims with this company this year. Both times, they tried to not pay and made it difficult to collect on my trip delays.
The first time they didn't pay $60, because they try to figure out ways not to pay. The next they did not pay, as even though I was clearly delayed, they found a way to exclude the amount I had to pay to get home.
The second time they made me call repeatedly to get explanations.
It really makes me wonder whether getting insurance to cover Trip Delay is worth it.
Harlan L. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
"TRIP DELAY
The Company will reimburse You for Covered Expenses, up to 200USD per day with a 750USD maximum, if You are delayed, while coverage is in effect, en route to or from the Trip for six (6) or more hours due to a defined Hazard.
Covered Expenses:
(a) Any Additional Expenses incurred;
(b) An Economy Fare from the point where You ended Your Trip to a destination where You Receipts and documentation are required to support a claim."
If you feel your claim was denied unfairly and you met the above terms, please call us at 800-487-4722 and request assistance. InsureMyTrip offers a Customer Advocate program. Customer Advocates contact the insurance providers on the customers behalf in an effort to resolve claim issues.
Had to cancel trip due to medical reason. The claim form asked a lot of questions that weren't really relevant to the situation but representative said they had to be answered anyway. Other than that, it was fine and claim was paid in full.
Renee H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I am very satisfied with your website and it's search feature. I have purchased I believe 5 policy's and made only one claim, with Generalli Insurance Co. I found Generalli service to be excellent!! I highly recommend them. Only one issue I have is when I logged into your website and it does not populate any information about me when purchasing a policy, including my email address. Your website sent the policy to the wrong address (I guess a typo on my part?). If you would update the website it would be most helpful.
william m. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review. We are glad you were satisfied with the policy you purchased. After you purchase a policy from InsureMyTrip, you should receive a confirmation email within 15-30 minutes after the purchase. If for some reason you do not receive that email, please call us at 800-487-4722 and we can assist you in getting the policy and certificate right away. For questions related to your user account, please contact us directly using the email address: [email protected] and we can best assist you.
John Hancock Bronze has the following number one covered reason to cancel or interrupt your trip:
"(a) Your Accidental Injury, Covered Sickness or death or the Accidental Injury, Covered Sickness or death of Your
Traveling Companion, Your Family Member, Your children’s caregiver or Your Business Partner; that results in
medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued
participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled
Departure Date."
The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be predetermined, as you would be required to provide Proof of Loss to determine appropriate coverage. This would be the case for any insurance provider that we represent.
We would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. Please let us know if you have any questions or need further assistance. We can be reached at 800-487-4722.