Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Purchased this plan in February, 2019 for a trip to Spain that my wife and I were doing on our own in September, 2019. I had to cancel for medical reasons and file a claim. I liked that I could file much of the claim on line. But there were delays in processing and sometimes it seemed like the right hand didn't know what the left hand was doing in their Claims Department. The company received my claim in the mail on 8/24/19. On 9/18/19 I received an email requesting copies of additional receipts which I immediately faxed to them that same day. Having received no acknowledgment of receipt of those documents, I again contacted the insurer via email on 9/20/2019 and received a reply from Claims Support on 9/25/2019 stating “I was able to locate the fax and it is with our linking department who should attach it to your file shortly.” As of 9/30/2019 the insurer’s web site still showed only “Information Requested” on 9/18/2019" and had not been updated to confirm that they received the documentation I had faxed on that same date. Much to my surprise on 9/30/19 I received another email from the insurer with the same request for copies of receipts that they sent me on 9/18/19. That exhausted my patience so I emailed them a complaint that I was ready to file with insuremytrip.com, the Pennsylvania Insurance Commissioner, and their company's CEO. Within minutes of sending that I received a phone call from the Claims Dept. indicating that the receipts I faxed on 9/18 had been found, the claim processed, and the check was in the mail. I did receive the check on 10/3/19. But I felt that the company put me through unnecessary additional stress during the time that I was dealing with my medical issue that was the basis for my trip cancellation and insurance claim.
Mark P. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you very much for your 4 star review. We appreciate your patience. Although we are sorry that you experienced delays in the handling of your claim, we are pleased to hear that you did receive your check.
Your plan had the coverages we required at a reasonable price. I’m happy we did not encounter any events that resulted in a claim, but there was piece of mind knowing we were protected during our travels in Morocco. Thanks.
Stuart K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Insuremytrip is a great resource. Easy to use and compare different plans. Most important their customer service folks are knowledgable and easy to reach.
Paul S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Thank you for your confidence in InsureMyTrip. We were happy to assist you with purchasing your AIG Travel Guard Gold plan for your trip to the United Kingdom. As you indicated with your 4 star rating, your AIG plan provided good coverage at a reasonable cost.
Please remember AIG Travel Guard when planning your next trip.