Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Due to medical problems I had to cancel this trip and filed a claim with IMG. From the beginning, they were slow to follow up, first with me, then with my medical provider. They asked for all medical records for a six month period, but never checked with my provider to see if they ever received the request. After a 4 week delay, I followed up with both parties and found out that IMG faxed a request for the records but never talked to anyone at my provider. After I got things straightened out, IMG again requested the records but didn't follow up to make sure that they were received. After another 3 week delay, I had to intervene again. The records were emailed to IMG within 2 days, and after another 10 days my claim was settled. Unfortunately I have another trip coming up that is insured by IMG, so I hope that I don't have to deal with them again. I do not recommend these folks to anyone.
Christopher M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
No claim submitted and that is the true test, but it was a good price for the things we wanted covered in the plan for the most part. We were happy with them for this purpose.
Tyler B. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Absolute joy of a company to work with on a claim! They make it easy to make the claim with no hassle or additional tactics and then pay out very quickly. I can't gush enough about how happy I was to work with them and was very surprised how quickly they got it all taken care of for me. We use travel insurance extensively for work and personal travel and have had a handful of claims over the years, but this was by far the quickest and easiest claim process. I definitely would recommend them and will also be using them again.
Tyler B. would
recommend this plan to a friend or relative.
I can only say that the plan pretty much offered what I wanted at a fairly reasonable plan. I am happy that I didn't have to file a claim, but it was reassuring to have the coverage in place.
Elizabeth S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
This is the second time I have used the Travelex Basic Travel plan to insure my trip. Neither time did I need to use it, but it gave me piece of mind. It was considerably less expensive than the plan being offered with the tour I purchased. I will probably use it again for my next trip.
Traci H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.