Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
The claim was for travel delay due to a cancelled flight on the return trip home. The flight was re-booked for the next day, so had to stay at a hotel and purchase 2 meals (dinner and next day lunch). I never communicated directly with anyone at TripAssure about my claim. When submitting the claim through their website, I selected the option to handle communication electronically (instead of snail mail), filled out the claim form, and attached copies of documentation about cancelled flight and receipts for hotel, meals and parking one extra day. Promptly received a confirmation email that documentation was received. After waiting one month, received another email to reimburse all expenses except the parking (not covered, although "local transportation" would be covered). The reimbursement came in the form of an e-check, linked to the email, to print on my own printer and deposit at my bank.
When the flight was cancelled, a call to "One Call" travel assistance from the airport turned out to be useless to ask if insurance would cover the expenses for travel delay. They did not know anything about the policy and started reading it over the phone. I did not ask "One Call" for any other assistance, so don't know if they would be helpful otherwise.
Terry D. would
recommend this plan to a friend or relative.
Thank you for providing your detailed review of the handling of your claim.
Although the company does provide 24 hour worldwide travel assistance services, One Call is not authorized to confirm coverage but they can review your policy terms to advise where coverage may be found in the policy.
We invite you to call us at 800-487-4722, if you have any questions or concerns.
It is such an easy process to compare policies and to choose the policy that fits your needs the best. Don’t cruise without insurance...it’s not worth the financial risk.
John R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan provided more than we needed, but there were no options to reduce some of the medical needs and trip interruption items, which I had covered via other means.
Ronald R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Even though it stated that you can change due to work reasons, READ the policy after you get it. The fine print was different than the general wording. "Cancel for work reason" does not apply if you are an owner of a Corporation.
Thomas D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for this review. We received the following reply from Crum and Forster Travel Insured:
We apologize for any frustrations you have experienced. Our plan language states that the coverage is not applicable to self-employed individuals and the situation would not be considered a covered scenario. We urge our customers to reach out to us before their trip regarding any coverage questions. Please feel free to contact us at 1-800-243-3174 and we would be happy to provide more clarification, thank you.
Travel Insured International | A Crum and Forster Company
Although the company does provide 24 hour worldwide travel assistance services, One Call is not authorized to confirm coverage but they can review your policy terms to advise where coverage may be found in the policy.
We invite you to call us at 800-487-4722, if you have any questions or concerns.