Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
A small price to pay for peace of mind when cruising! Not having this insurance coverage when taking a cruise outside of the U.S., when your normal insurance company will not cover you, is like driving without car insurance. We don't plan on having accidents, but if you do then it is a huge comfort knowing that you will be financially covered for any huge expenditures! I will never take a cruise again without this excellent, affordable coverage!
Michael H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Always extremely happy to NOT have to use the insurance! The only thing I would like to add is that I purchase the insurance specifically for attending an open water swimming event. They require us to have the extra insurance. European insurance offers coverage specifically for open water swimming. While the plan I chose ‘covered’ OWS it didn’t specifically say OWS. Just an observation from plans I looked at from Europe but being here in the USA, they wouldn’t cover me. Thanks for listening.
Holly M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your question on open water swimming. We can confirm that your AXA Assistance USA Gold plan does not have an exclusion for open water swimming.
Please feel free to call us at 800-487-4722 if you have further questions.
The day before I was to fly out to Fort Lauderdale to board a cruise ship, we had a big snow storm. I called to find out what I had to do if my flight was grounded and could not make it to my cruise ship on time. The service representative was very helpful and kind. It gave me a great deal of peace of mind to know they were there and ready to help. As it turns out, I did get out on time and had a wonderful cruise.
Kathryn J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I had to cancel a trip due to medical reasons. Once I was able to provide all the required documentation via email, the refund was direct deposited to my account within one week. It was a very simple process, very efficient, and excellent response time.
James S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We appreciate that you are unable to review the claims process since you did not have a claim. Nevertheless, we thank you for your ratings on the plan's cost and coverage.
The process of selecting insurance was very simple, but I did have a few questions. The customer service people were very helpful in explaining differences between the plans. Of course I wish it cost less! But it is nice to know you are insured when you're leaving for a long vacation.
Matthew C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We understand that you do not wish to comment on the claims process since you did not file a claim. Nevertheless, thank you for rating the plan's cost and coverage.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
Please feel free to call us at 800-487-4722 if you have further questions.