Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
In response to this review, Generali researched their files but could find no record of your call or email to the Generali claims or emergency assistance center. However, they do have a call from you to their customer service center asking to cancel this policy stating that you already had a policy. Since your call to cancel this policy was outside the 10 Day Review Period, you were not eligible for a refund.
"10-DAY RIGHT TO EXAMINE YOUR POLICY
If you are not satisfied for any reason, you may cancel coverage under the Policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Policy to us at the Program Administrator’s office or our authorized agent. When so returned, the Policy is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable."
We regret that we could not be of assistance. Please call us at 800-487-4722 if you require additional information.
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.
The only issue I had was setting up the claim. My father in-law passed away. The customer service agent wanted me to file the claim for an illness, which requires doctors to provide information. I thought that was odd for the situation. I spoke to a second customer service representative and they said to just send in the death certificate.
Brian G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
This was the most we ever paid for insurance; however, the trip to Israel was not inexpensive. We always purchase travel insurance through this site and will again for our next trip
Wilmer K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I’m glad I had something at a very reasonable price. I did not make a claim but I was unsure what was actually covered in the event I needed to. It may have been buried in the fine print but I did not have the time to review.
Anthony V. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
In response to this review, Generali researched their files but could find no record of your call or email to the Generali claims or emergency assistance center. However, they do have a call from you to their customer service center asking to cancel this policy stating that you already had a policy. Since your call to cancel this policy was outside the 10 Day Review Period, you were not eligible for a refund.
"10-DAY RIGHT TO EXAMINE YOUR POLICY
If you are not satisfied for any reason, you may cancel coverage under the Policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Policy to us at the Program Administrator’s office or our authorized agent. When so returned, the Policy is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable."
We regret that we could not be of assistance. Please call us at 800-487-4722 if you require additional information.