Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Our claim was honored. A flight had been cancelled necessitating our purchasing a new ticket for a connecting flight. The expense occurred in September yet the claim couldn’t be filed until the MasterCard statement and a letter from the airline saying why the plane was cancelled came, in early November. It took over 60days to settle the claim, but they sent the check to the wrong address. I called to have them stop payment and issue a new check and after waiting weeks I called again and they said they had stopped payment on the check but had neglected to issue the new one. The check arrived about ten days later. We did get our money, but it did take a lot of work and a lot of time. Still, I recommend trip insurance since so many things go wrong these days with travel.
Susan D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
We use Insure my Trip for all our travel. We made a medical claim several years ago and we had no problems with getting reimbursed. I would highly recommend this company!
Lorraine C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you very much for your 5 star review. Since 2015, you have partnered with the Nationwide Mutual Insurance Company for your travel insurance plans. It is great to hear that the partnership has been successful.
I thought we purchased a good plan with good coverage. I have had an open claim since October, I do not think this is a reasonable timeframe for resolution. I was told before Christmas that the claim was close to being finalized. When I followed up over a month ago, I was told it was being reviewed by a supervisor and would hear shortly. When I called today, I was told the same. Everyone else that traveled with me has been reimbursed by their insurance companies months ago, I am very disappointed. I just received an email saying the claim was denied. Why did that take 5 months?
Bonnie D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you very much for your review. However, your claim was correctly denied by the insurance company since it did not meet the crteria listed in the policy which is stated below:
"TRIP INTERRUPTION
The Company will pay a benefit, up to the maximum shown on the Confirmation of Coverage, if You are unable to continue on Your Covered Trip due to:
.....
(j) Natural disaster at the site of Your destination that renders the destination accommodations uninhabitable;
(l) Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive."
In order for a claim to be payable, it must meet one of the criteria in the policy, such as, these 2 named perils. The policies don't work on the assumption that something might happen while on your trip. Coverage kicks in once a covered event actually occurs. Unfortunately, the fact that you made the choice not to go before an unforeseen event occurred will make you ineligible for any payments lost or additional expenses incurred.
Please call us at 800-487-4722 if you would like additional information.
I was very happy with Travelex travel basic plan. Once I submitted my documents, I received a check for the total amount allowed. My phone was lost on an international flight and I immediately called Travelex and my agent, Candace, worked on my case. My claim was approved and I was sent me a check within 3 weeks. Great service! I will use them again.
LINDA L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.