Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
Arch RoamRight
Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.
We dropped the ball, and we apologize.
Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.
Regards,
The RoamRight Team
Jan 03,2019
The trip included a
tour
AIG Travel
Travel Guard Gold
Easy to purchase and good coverage... also quick to respond to my questions.... just wish these plans weren’t so expensive.
Marianne E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Essential
Booked travel insurance for many years but have yet to file a claim so I suppose I still have no experience with 2/3 of the whole process.
Lars B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
The plan was well explained and easy to obtain over the internet.
Lindon S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Once upon a time, I would hop an airplane to some part of the world and not stress the risks. Unfortunately, those days are have moved to a galaxy far, far away.
It is good to have a site such as InsureMyTrip where I can remove another stress from my life.
It is good to have a site such as InsureMyTrip where I can remove another stress from my life.
David S. would
recommend this plan to a friend or relative.
TripAssure
Advantage Bridge
It is good to have insurance for possible health problems. I would use in the future.
Nancy F. would
recommend this plan to a friend or relative.
Travelex
Travel Select
The coverage, the cost and the ease of purchasing the policy were all excellent. Their communication with me as the insured individual was also quite good. However, what sets apart good from average or poor insurance companies is how they treat you when there is a claim. Because (fortunately) I have never had to make claims, the jury is still out on that. (I’m hoping it stays that way.)
Avelino G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
The plan was the lowest cost I could find for my age category. Very Good Value.
Janet M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
I wish this plan covered for the port that was canceled, or that we missed on my vacation. This wasn’t even a thought or concern when I purchased my policy! I was happy with the price I paid for my concerns at the time.
After my experience, I will definitely take this into consideration next time and purchase a different type of policy that provides better coverage!
After my experience, I will definitely take this into consideration next time and purchase a different type of policy that provides better coverage!
Ainsley M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
Did not use the coverage, but was happy to know that I had it. The cost was very good compared to other companies.
Richard M. would
recommend this plan to a friend or relative.
The Arch RoamRight Essential policy has the following information in the certificate:
"For Baggage and Personal Effects and Baggage Delay:
In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
a) take all necessary and reasonable steps to protect, save or recover the property;
b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"
In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.