Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My wife incurred a visit to the Rotterdam Infirmary during our recent cruise. The bill was $181.16.
When I tried to file a claim for this Infirmary Expense with Travelex, they informed me that my wife was NOT a named insured on the policy! Somehow they had her listed as a "BENEFICIARY" and NOT as an insured on the Policy! How could that be?.....When I purchased the Policy I listed her name, date of birth, etc. as a person to be insured on the Policy. Because of this GLITCH in your system, I cannot recoup the $181.16. I tried explaining this problem to the Travelex staff, and to the Insure My Trip staff, to no avail......
As a result, I will NEVER use Insure my Trip or Travelex again, and I have been a loyal customer for over 10 years!
Clarence P. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review which we forwarded to Travelex. Here is their response:
Thank you for taking the time to post on InsureMyTrip.com. Travelex appreciates you bringing your concerns to our attention and we are sorry to hear that your trip did not go as planned.
We appreciate your patience while we carefully review your situation. Travelex will email you directly within the next 24-48 hours, to the email address provided when the policy was purchased.
In the meantime, should you have any questions or concerns, please email us at [email protected].
I actually used this insurance. My friend and I were going to Costa Rica but she got metastatic liver cancer, stage 4, within 2 months of us leaving and could no longer walk. Arch travel insurance did refund our expenses. It took A LOT of paper work, i.e. Doctors notes, all cancelled plans and hotel reservations, multiple emails, snail mail, phone calls. I understand why they need the forms to prevent scamming, but we did jump thru multiple hoops. I would use this insurance company again..they did pay. When you use insurance, please remember to save all receipts, Doctor forms, etc because you will need them. However, all insurance travel companies do this. They were very polite on the phone and I would use them again.
Jennifer W. would
recommend this plan to a friend or relative.
5 of
7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Was quite easy getting the plan for our trip to Asia. Had some questions and had an online chat session with an agent who answered all questions and also provided info that I didn't know before but very useful. Quite satisfied with the customer service prior to purchasing the plan. Didn't need to file claims however as the trip went smoothly.
Christine S. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
We were reassured to have additional trip insurance when we were out of the U.S. Even though we did not use it, we felt comfortable touring and did not worry that a wrong step or medical emergency would cause a financial hardship.
John D. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your 3 star review. We do appreciate your comments.
We would like to encourage all travelers quoting and purchasing insurance off our website to take time to chat or call customer service with your questions before you purchase. We only offer plans from the leading providers of travel insurance, such as Berkshire Hathaway, who provide comprehensive coverage at a competitive price.
Took this coverage just in case something unfortunate happened..Everything went fine with our trip and was glad we had the coverage and didn't need it.
Carolyn E. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Thank you for taking the time to post on InsureMyTrip.com. Travelex appreciates you bringing your concerns to our attention and we are sorry to hear that your trip did not go as planned.
We appreciate your patience while we carefully review your situation. Travelex will email you directly within the next 24-48 hours, to the email address provided when the policy was purchased.
In the meantime, should you have any questions or concerns, please email us at [email protected].