Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I had two flight issues on this trip and plan to process some claims. I just returned late Sunday and am still catching up, as I am hosting a workshop in my home this weekend.
I called your office on the 20th and was told my plan didn't cover getting me home. What? I bought a plan for the whole trip. I was also told, I had to process any claims myself first and you were a secondary choice. You basically are NO help. I will never buy from you again.
I did read the policy before I left and again after my first flight issue. The "small print" policy would take a really experienced travel who has learned by error or an attorney to see what is missing.
An expensive ripe off.
I will be contacting a supervisor next week or after I have submitted claims to Avianca.
Kristy C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review which we forwarded to Crum and Forster Travel Insured for their comments:
"We apologize for the frustration encountered and would like to reach out to you to discuss your situation further. Please contact customer care at 1-800-243-3174 with your most convenient time and we would be happy to look into your case. Thank you."
Again it was nice to have it along but NOT have to use it. A member of our tour was hospitalized during our tour and they did use their travel insurance.
JOHN G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Unfortunately my trip was interrupted with the flu. We were restricted to our stateroom for two days.
This insurance paid for all medical costs on the ship as well as two days of the ship's fare while we were restricted.
Very pleased with the plan. It took a bit over 30 days to receive payment, but that's to be expected with any insurance plan.
Dorothy R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel SE
My wife passed away before our trip. IMG made the claims processes overly difficult and time consuming. Representatives of IMG were not truthful with me about needing more information and correspondence that IMG supposedly sent me. As soon as I threatened legal action to get my claim paid, my claim was paid. Due to its very poor customer service, I strongly urge you not to let this company continue to solicit business through your website.
Scott F. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
First of all, we would like to express our condolences for the loss of your wife. We also apologize for the turnaround time taken to process your claim. We certainly did not wish to increase your stress by making the claims process more difficult.
After reviewing your claim, International Medical Group acknowledged that they did not escalate the process, so your claim followed the usual time frame. It was received by the insurance company on 8/31/2018 and was finalized on 9/26/2018 with the check being mailed on or about 10/3/2018 after the month end check run.
International Medical Group and InsureMyTrip both regret that your claims representative did not acknowledge your frustration and provide more attention to your claim. Please rest assured that the company appreciates your comments which they have carefully reviewed with their representatives to improve service.
"We apologize for the frustration encountered and would like to reach out to you to discuss your situation further. Please contact customer care at 1-800-243-3174 with your most convenient time and we would be happy to look into your case. Thank you."