Most regular health insurance plans provide only partial or no coverage while you are traveling in another country. We offer several types of Travel Medical plans providing a range of benefits, such as medical coverage for pre-existing conditions, multi-trip and renewable protection, emergency medical evacuation, and coverage for long-term travel.
To learn more, see our Travel Medical Plans article.
Since you purchased your plan on 8/2/2016 for a trip scheduled to depart on 8/4/2016, there would not have been enough time to mail your ID cards. However, you would have received by email within 15 minutes of purchasing the policy enough information to contact the 24 hour emergency assistance center.