Most regular health insurance plans provide only partial or no coverage while you are traveling in another country. We offer several types of Travel Medical plans providing a range of benefits, such as medical coverage for pre-existing conditions, multi-trip and renewable protection, emergency medical evacuation, and coverage for long-term travel.
To learn more, see our Travel Medical Plans article.
We were advised that you did contact the claims department on January 20th, 2018 to find out the extent of coverage under this policy after your friend became ill. Unfortunately, you purchased a single trip medical plan with no coverage under Trip Interruption for your prepaid nonrefundable travel expenses even if you decided to return home early. In addition, the medical condition that you noted as being the reason for a claim is a standard exclusion in all travel insurance plans. Although we certainly understand your disappointment, Tokio Marine can only reimburse you within the terms and limitations of your policy.
Perhaps you will decide to purchase another plan for your next trip. We encourage you to call us for assistance and a detailed explanation of coverage prior to purchasing a plan.
Please feel free to call us with any questions.