Travel Insurance Reviews AIG Travel Travel Guard Deluxe
The Travel Guard Deluxe plan offers top of the line coverage and more options than Travel Guard Essential and Travel Guard Preferred, allowing you to customize the plan to best fit your needs. In addition to Trip Cancellation, this plan offers Cancel for Any Reason coverage and a Pre-Existing Conditions Waiver and various optional additional coverages. Children age 17 and under are free when there is at least one covered adult on the plan.
To learn more, see the AIG Travel Guard Deluxe product page.
The trip included a
tour
AIG Travel
Travel Guard® Deluxe
I will never use this company again. They refused my claim by bending the rules to give them an excuse to deny the claim
Sheila V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
I’m sorry to hear your trip did not go as planned. Insurance covers for the specific reasons, or covered perils, outlined within the Policy of Insurance. Each claim is fully adjudicated based on the coverage purchased and supporting documentation. You may submit an appeal if your claim was formally denied and you have reason to believe this was an error, or if you have new documentation to support coverage. The easiest way to accomplish this is by responding to the written notification you would have received if/when the claim was denied. You can also reply here, or inform IMT so we can work together to get an appeal started for you.Jan 04,2024
AIG Travel
Travel Guard® Deluxe
I chose a mid-level trip insurance, just in case of a trip tragedy. We did have to file a claim because we had a medical emergency the day prior to leaving for our trip that made it impossible for us to attend. We were finally completely reimbursed after almost a month of filing the claim. I am happy that we were completely reimbursed, but the response time was not exactly up to my standards. We were given a claim representative, but when we did have an issue or needed to contact someone we just had to contact the main company & it took some time for that message to get filtered to our actual representative for a reply.
Jami S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Deluxe
AIG wouldn’t cover my claim because I had moved up our trip by two weeks and hadn’t updated the dates accordingly. I claim not fair! We still had the same cruise trip and airfare expenses. They used this technicality to avoid payment.
Randall S. would not
recommend this plan to a friend or relative.
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Angie
Thank you for leaving a review of AIG Travel. You mentioned in your review that you had made changes to your trip plans but did not update the policy to reflect these changes. The policy needs to have correct travel details in order for coverage to apply. In the event that your trip plans change, you need to contact our call center for assistance with updating the policy to reflect the correct trip information. This should be done immediately once changes are made. Our licensed agent call center can be reached at 888-459-4501.
Dec 13,2023
The trip included a
cruise
AIG Travel
Travel Guard® Deluxe
Fortunately, we did not have to use the insurance coverage. It was easy to compare policies and decide on what we wanted.
Donald H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Deluxe
I have never bought travel insurance until I booked this cruise. At two different ports I saw someone taken away from the ship in an ambulance and realized then that could have been me. At that point I knew my purchase was the right decision and will do so from now own.
Don W. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Deluxe
The insurance gave me peace of mind. However we did not have any reason to make a claim, so it is not possible to evaluate the coverage or claims response. Will likely buy it again for another trip. After our initial purchase we extended our trip dates and bought additional coverage. There was a long wait time on the phone to get this accomplished. Our agent was very helpful. Hopefully more agents will be available for editing policies and addressing those types of issues.
Henry E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Deluxe
Expensive, however, 3 passengers on cruise contracted Covid and had to have their own airplane out of Antarctica. So…peace of mind has costs.
Beth K. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard® Deluxe
You really never know how good or bad trip insurance is until you need to make a claim. We made a claim for travel interruption and AIG Travel was a pleasure to work with. They were responsive and attending to all of our requests. We we fully reimbursed for our expenses within a couple of weeks after we submitted the supporting documentation.
Lawrence A. would
recommend this plan to a friend or relative.
7 of
9 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Deluxe
It was an easy process to purchase this product. Thank you and Merry Christmas to the employees of InsureMyTrip.com.
Michael O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not
recommend this plan to a friend or relative.
11 of
16 people found this review helpful
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Zac
Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:
"Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.Aug 03,2020