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Travel Insurance Reviews Arch RoamRight

Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.

Learn more about Arch RoamRight.

Customers rated Arch RoamRight
4.60 out of 5
2,130
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Arch RoamRight Preferred
Most of the reviews I've read here seem to mention not having to actually USE their purchased coverage. I am writing as someone who has had to use the coverage and has been fighting a ridiculous fight to get reimbursed. To try and make it brief, I'll just say they have been making me jump through many hoops and that It's been going on for 6 months now. Each time I submit what they ask for, they come back to me with something else I need to send in; all in an effort , I'm sure, to wear me down and have me say the heck with it. This has happened 8 times now, to the point where my travel company told me they never heard of a travel insurance company demanding what they were asking for in order to process a claim payment. After supplying all the information, on a $6,000 claim, for which I paid an additional $1300 for the insurance, they reimbursed me $60 for myself and $60 for my husband. I have now started an appeals process. It has been 4 weeks and I have not heard a thing from them, not even an acknowledgement that they received my email and then again a subsequent email I sent asking for receipt confirmation. I will contact my local consumer advocates and also the state attorney general for assistance. DO NOT PURCHASE TRAVEL INSURANCE from ROAM RIGHT. I CAN'T STRESS THIS ENOUGH!!! That is unless you want to have an excerise in total frustration only to be ripped off in the end anyway. They are crooks.
Kathleen R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
Arch Roam Right is a terrible company. They look out for their own interests, not the interests of their insureds, and attempt to deny claims by re-writing their policies after the fact so that they can deny your legitimate claims. Beware. We are avid travelers and will never use their insurance again, and are in the process of filing a complaint with the Better Business Bureau.
Nicholas T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Aug 24,2020
Arch RoamRight Essential
I appreciated the fact that they sent a reminder before my trip, that they were available if the need should arrive and then again to ensure I arrived home as scheduled.
Marilyn C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Arch RoamRight Preferred
Easy to purchase....good coverage.. didn't need to fike a claim.
Joel r. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Arch RoamRight Preferred
It was so appreciated when you emailed me after the White Island volcano incident if we were ok. We were in the south Island at that point but felt safe knowing you were aware of where we were traveling
linda d. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Essential
The best part of this plan is that I did NOT use it - - However, I had the peace of mind that the coverage was there if I needed it - - a number of years ago, we had to cancel a cover trip at the last minute due to a death in the family - - insurance coverage was complete & the claim process was quick & easy. I would never plan a big trip (out of the country) without travel insurance.
Douglas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Arch RoamRight Preferred
Glad I didn’t need it, but felt relieved knowing we had the coverage!
Charlotte A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Good value for the cover we wanted. No claim (like normal) so no comment otherwise.
Debra D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Arch RoamRight Preferred
Thankfully I did not need to file any claims so although satisfied with the coverage provided and the cost I cannot rate “satisfaction” completely satisfied.
Elisa M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Essential
Very satisfied with the trip insurance & the customer service reps. Will definitely use this plan again.
Andrea S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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