Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
cruise
Arch RoamRight
Essential
Very satisfied with the trip insurance & the customer service reps. Will definitely use this plan again.
Andrea S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Essential
We didn't have to file a claim, fortunately, but having done so a couple of years ago we know how good they are. Having that confidence in them makes for a more relaxed trip
martin t. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
An easy way to purchase trip insurance. My contact was very informative and knowledgeable.
Great follow up with summary information received just before the trip left. You felt like the company didn't forget about you which I have found common using other companies
Great follow up with summary information received just before the trip left. You felt like the company didn't forget about you which I have found common using other companies
Peter E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
We did not need to use the insurance, so no experience with claims, etc. Price was reasonable and we were covered.
Donald M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Arch RoamRight
Preferred
While RoamRight eventually paid the claim and once they decided to pay, the check came quickly, the process was not smooth and we had to involve the Customer Advocacy assistant through Insuremytrip. Contacting them while on the trip yielded no help and we had to schedule our own flights back. They initially denied my claim, but did not state that til 5 weeks after sending all documentation. They then initially denied another part of the claim two more times. Through the whole process, they NEVER once called me, if I called them they gave a blanket statement, and if you clicked on contact about your claim and sent an email- they NEVER once responded to it. It took almost 4 months to resolve a simple claim of an injury while traveling that required returning to the United States for surgery on a minor child. I have used trip insurance many times- fortunately have not had to submit claims often- but the other time I have it was a MUCH more easier process and they were very receptive.
Sydney A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Jun 25,2019 -
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
We have reviewed the circumstances of your claim, and we agree: we could have done better during the process. This is not the level of service we strive to provide to our customers, and we apologize.
We sincerely hope you consider us again when it comes time for your next trip. We feel that our average customer ratings across the web, including here on TrustPilot, are more indicative of the level of service we provide, and we hope we have the opportunity to show that to you.
If you need anything additional from us or have any questions, please feel free to contact our claims department at 855-762-6252.
Regards,
The RoamRight Team
Jul 01,2019
The trip included a
cruise
tour
Arch RoamRight
Preferred
It's all good until it's time to file a claim. Then they want to say they don't cover illness. My son (who I had insured) got sick on our cruise ship and now ArchIns is saying they aren't the primary. Our medical doesn't cover out of the country which is the reason we purchased travel insurance. This company is a complete joke and I'll never purchase through them again.
Joshua R. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Joshua,
Thank you for taking the time to reach out to us. We are sorry to hear that your son got sick on your trip, and hope that he has made a speedy recovery.
The plan that you purchased provides excess medical coverage, which means a claim for any illness or medical treatment must be filed with your primary medical provider first. This way, we have proof of any payment from your primary provider and are able to reimburse the remaining expenses. If your primary insurance provider does not provide coverage for this type of claim, we would still need proof of their $0 payment.
We have also sent you an email outlining the other additional documentation we need in order to complete your claim.
We appreciate your understanding during this process. If you have any further questions regarding your claim, please feel free to reach out to us at 855-762-6252.
Regards,
The RoamRight TeamJun 12,2019
The trip included a
cruise
Arch RoamRight
Preferred
Our flight was delayed and we needed a hotel. then, our connecting flight was delayed so we rented a car to drive home to avoid another day away. When we tried to make a claim, it took 5 emails and I had to keep submitting various proof (seems to me that they were stalling to actually pay). In the end, they covered the hotel and the rental car - total claim was less than $300 and they covered less than that. Almost wasn't worth the hassle and back and forth to get the money they rightfully owed us. Never had this issue in the past and was disappointed in how it all worked out.
Lisa M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Arch RoamRight
Preferred
Reasonable price and sufficient coverage.
Guy D. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Elite
Never had to put it to use.
Thanks
Thanks
James K. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
I was under the impression that if we had to cancel for any reason (which is the plan we had) that we could do so. Getting paperwork, countless emails etc. was not what I had expected. My daughter could not make the trip due to her job situation and her husband being accepted into the fire academy. Due to the shortage of nurses, she was unable to obtain the paperwork (tried several times) because her supervisor was so overwhelmed with the work load. Needless to say, it did not get done and we lost $$. When you advertise for any reason, you should not have to go through hoops to get paperwork etc.
Christina P. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Carol
The Cancel for Any Reason option truly allows you to cancel for any reason. The option does allow you to cancel your trip more than 48 hours prior to your scheduled departure date for other than a covered reason (which are reasons stated under Trip Cancellation in the Preferred policy).
However, Cancel for Any Reason does not mean that there is no need for you to file the necessary paperwork. All insurance providers including RoamRight will still require:
Claim Form,
Trip Invoice/Confirmation
Proof of payment and
Documentation showing any received or expected settlements, refunds, or credits.
However, you do not need to provide a reason to cancel the trip.
Please feel free to call Customer Care at 800-487-4722 for additional information.Apr 16,2019