Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
cruise
Arch RoamRight
Preferred
Writing a review when you do not have to make a claim is worthless. I bought the policy because it provided the coverage I wanted at a comparatively reasonable price. What is really important is how difficult it is to make a claim and how efficiently the company processes it. Fortunately we did not have to make a claim so I cannot comment on the most important aspect of the coverage and company.
Mark S. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
Did not have to use the plan, fortunately. But it's always comforting to know it's there if needed.
Carl S. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
It's difficult to tell if the plan provides good coverage until you use it.
Charles C. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
The real test of insurance is when you have a claim. I didn't, so there is nothing to assess.
Blayne F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Preferred
Did not need to use, so can't really comment on how well the plan works.
Shannon G. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
My father purchased this for our family trip, so I don't know much about the details, or how to answer.
Thank you!
Thank you!
Kimberly M. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
First the good: we were (eventually) reimbursed for the full amount of our prepaid airfare when we were forced to cancel this trip due to a medical emergency. Also, the claims reps I dealt with on the phone (3 occasions) were most courteous and helpful.
The not so good: The trip was cancelled and the Roamright claim filed in early November, 2016. I just received the checks for reimbursement on February 26, 2017. I had to call early on to determine the reason for the delay. I was notified in December that I had failed to submit proof from the airline of trip cancellation. (I wasn't aware from the claim form that this was needed but maybe I didn't read the fine print). So I immediately sent an email with proof of airline cancellation. (Good thing I formally cancelled instead of just being a no-show!). Several weeks went by with no response from Roamright. So I made another call and they said they had still not received proof of cancellation. So I re-submitted the proof a second time (aaarrrgh!). Still no response until I called a couple of weeks later. Then, the news was good: the checks were in the mail.
In the final analysis, I did get compensated for the full value of the nonrefundable airfare. But it shouldn't take 4 months to achieve this satisfaction, and more communication initiated by Roamright would have been most appreciated.
The not so good: The trip was cancelled and the Roamright claim filed in early November, 2016. I just received the checks for reimbursement on February 26, 2017. I had to call early on to determine the reason for the delay. I was notified in December that I had failed to submit proof from the airline of trip cancellation. (I wasn't aware from the claim form that this was needed but maybe I didn't read the fine print). So I immediately sent an email with proof of airline cancellation. (Good thing I formally cancelled instead of just being a no-show!). Several weeks went by with no response from Roamright. So I made another call and they said they had still not received proof of cancellation. So I re-submitted the proof a second time (aaarrrgh!). Still no response until I called a couple of weeks later. Then, the news was good: the checks were in the mail.
In the final analysis, I did get compensated for the full value of the nonrefundable airfare. But it shouldn't take 4 months to achieve this satisfaction, and more communication initiated by Roamright would have been most appreciated.
William H. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Arch RoamRight
Essential
We had great personal help in selecting a plan to meet our specific needs. Thank you.
Ruth D. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are happy to hear we were able to help you choose the best plan for you! We look forward to insuring your next trip.
Regards,
The RoamRight TeamApr 06,2017
The trip included a
cruise
Arch RoamRight
Essential
It gave us peace of mind : well spent money.
Joseph P. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Peace of mind is always well worth the money, isn't it? Thank you for your review, and we look forward to insuring your next trip.
Regards,
The RoamRight TeamApr 06,2017
Arch RoamRight
Essential
Effortless and affordable.
Thomas E. would
recommend this plan to a friend or relative.
Regards,
The RoamRight Team