Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Gold
It’s great that you offer this service. At my age I will not travel without insurance coverage. Your plan is the best one that I found. I will use your service again on my next trip. Thanks 🙏 again for being here.
Charles S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
I didn't have to use the plan, so it is hard for me to know if I would recommend it. If I ever have to file a claim or contact the customer service team, then I would be able to know whether or not I would recommend it. Right now, it was the best coverage for the price. I am willing to pay a little more for top medical coverage.
karlin b. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
when you call they act like it’s a problem they want to tell you how many times you called l wouldn’t call if my issue was resolved in a timely manner each time I’ve called my claim is being processed I sent over supporting paper work 11/18 was told on 11/25 additional documents were needed they didn’t tell me I figured it out myself and allow 15 days for processing they really mean allow 30 days for processing when a person has a surgery what more needs to be discussed give them a refund it’s already nerve racking enough you didn’t take 30 days to receive my money oh and the customer service rep Andrew is terrible no type of customer service or compassion you are clearly in the wrong field sir never again will I use this company and will tell all my friends and members of my travel group the same
Ashley M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
AXA Assistance USA
Gold
Did not have to file a claim but the plan was reasonably priced for the coverage that was advertised.
Benjamin B. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
I bought the cancel for any reason rider for 2 trips that might have been canceled and they were. AXA provided the specific information I needed to send them, did so, and they responded in a timely manner upholding their insurance agreement.
Andrea M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Apr 14,2016
AXA Assistance USA
Silver
We had to change some parts of our reservation and there was no way to contact the AXA customer service to alert them. If we had had a problem while on the trip perhaps you wouldn't have covered us since there was a change. You should make it easier to contact someone in the event of changes or questions.
Wasana K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were not able to amend your policy to reflect itinerary changes. In most cases, a policy can be amended if InsureMyTrip or the insurance provider is notified before the scheduled departure date. InsureMyTrip is open and available by telephone and email Monday- Friday 7am - Midnight EST and Weekends from 9am - 9pm EST. Our phone number is 800-487-4722 and our email address is [email protected]. AXA Assistance USA is open and available Monday-Friday from 8am - 7pm EST. Their phone number is 888-647-4295 and email address is [email protected]. If possible, it is best to call InsureMyTrip so that we can quote the requested changes and advise if there is an increase in premium. In the instance in which neither InsureMyTrip nor AXA Assistance USA is open, please send an email requesting the specific changes you would like to make. The time stamp of the email will be honored. Please note, policies cannot be amended after the trip departure.
Thank you for your business. Please let us know if you have any questions or concerns.Jan 07,2016
AXA Assistance USA
Gold
It gave my a peace of mind
Driss D. would
recommend this plan to a friend or relative.
AXA Assistance USA
Silver
Fortunately for myself nothing bad happened to my trip. This policy offered great piece of mind, and I felt better knowing that if anything were to happen, I would have help. It's a great price as well.
Joel L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan looked good and the ordering process went smoothly.
Sandra S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I purchased this insurance to protect against a catastrophic loss.
Susan M. would
recommend this plan to a friend or relative.
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 12/11/19. If you have further questions related to your claim, our claims service center is happy to answer them for you. You can reach us Monday - Friday from 8:30am – 5pm ET at 1-888-957-5015. We hope you will consider us again for future travel."