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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
By
on
for a trip to United States - Alaska. United States - Alaska.
The trip included a
cruise
AXA Assistance USA Silver
It was insurance and fortunately not tested.
David R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jul 08,2016
By
on
for a trip to France. France.
The trip included a
cruise
tour
AXA Assistance USA Gold
All travel insurance appears to be artificially costly...without alternatives, however, one pays the price. My only experience in filing a claim over a twenty year period was very unsatisfactory, costly and frustrating. For this reason I switched from the one company I trusted to yours. I hope to continue my travels, stick with one company (yours hopefully...) and never need to file any claim again. Keeping my fingers crossed.
Gene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jul 08,2016
By
on
for a trip to New Zealand. New Zealand.
The trip included a
tour
AXA Assistance USA Silver
I mean I didn't need it so it was good lol if something happened maybe it would be different. Good price though!
Jennifer L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 08,2016
By
on
for a trip to Italy. Italy.
The trip included a
tour
AXA Assistance USA Gold
I didn't need the plan although I did fall and seriously injured my foot, knees, and wrists.
Mary G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are sorry to learn of your injury while traveling and wish you a speedy recovery. Please contact us directly for assistance in filing a claim, (855) 327-1442 or [email protected]. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jul 01,2016
By
on
for a trip to Ireland. Ireland.
The trip included a
tour
AXA Assistance USA Gold
Great plan. The key phrase for me was, "Peace of Mind"
John M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 08,2016
By
on
for a trip to Austria. Austria.
The trip included a
cruise
tour
AXA Assistance USA Gold
My claim was denied.
Shahla D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim was denied. We would be happy to look into whether you claim was appropriately denied or if you should consider an appeal. Please call us at 800-487-4722 and request to speak with a Customer Advocate.
    Jul 14,2016
By
on
for a trip to United States - Alaska. United States - Alaska.
The trip included a
cruise
tour
AXA Assistance USA Gold
Hate betting that trouble will find me, but accept the notion that I am protected if it does!
Linda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 28,2016
By
on
for a trip to Germany. Germany.
The trip included a
cruise
tour
AXA Assistance USA Gold
I updated my insurance just before I left and the paperwork was showing that I was traveling to Afghanistan... nope! I had to call and get that corrected.
Sharon T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 28,2016
By
on
for a trip to Germany. Germany.
The trip included a
cruise
tour
AXA Assistance USA Gold
Great representatives to help with choice of coverage.
Graham M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 28,2016
By
on
for a trip to Italy. Italy.
AXA Assistance USA Gold
I recommended the plan to two friends and they both used it and were very satisfied.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We appreciate the opportunity to provide coverage for your friends and look forward to providing travel protection for all of their future endeavors!
    Jun 28,2016
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