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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Silver
You did well for our friends on the Vantage River Cruise: May 13 -24, 2016.
Robert James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Fortunately we never had to file a claim, but knowing we had the insurance at a reasonable cost was comforting for peace of mind. Especially as we booked and paid for the travel more than 9 months in advance of the trip departure.
Patrick P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 20,2016
The trip included a
tour
AXA Assistance USA Silver
The older you get the more expensive it gets. I understand that BUT it made me have second thoughts. I wonder what the rate of plan usage for folks over 70 is to justify the high price. I thing it comes close to a rip off for senior citizens
Coralie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jun 20,2016
The trip included a
cruise
AXA Assistance USA Gold
WHEN BUYING THIS WE NEED TO ASSURE OUR MEDICAL EVACUATION... THIS WAS THE MOST IMPORTANT THING TO US.
THANKFULLY WE DID NOT NEED IT.
Edward S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 20,2016
AXA Assistance USA Gold
I never needed to use the plan, but I'm glad I had an affordable and comprehensive "safety net" while abroad.
Alexandra D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 20,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
I thought I was going to cancel my trip due to a serious and sudden family illness. I called and the c s rep answered all my questions and told me what was required in order to get a trip refund.
I did not have to cancel but it was good to know that I had help if needed.
Pamela H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy we were able to assist you and ultimately you were able to proceed on the trip. We hope your family is recovering well from their illness. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jun 20,2016
The trip included a
tour
AXA Assistance USA Gold
I didn't have cause to make a claim or use any of the services this insurance provided so I'm truly unable to say whether or not it was a quality plan/company but the way they have the questionair set up, one has no other choice but to endorse the company.
Liselott G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 14,2016
AXA Assistance USA Gold
While we did not file a claim, this appeared to be a great plan covering all the major potential problems at generous amounts for travel to a remote location and providing reasonable coverage for the smaller items. All at a very fair price. Will definitely purchase again, or perhaps purchase an annual policy.
David G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 14,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Although this plan was half the price of my travel agency's plan, since we didn't need it (luckily) we can't rate their customer service.
Kathy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 14,2016
  • DevelopI
    Photo
    article really helped me in getting info about insurance, visit also http://insurancedevelop.blogspot.co.id
    Jun 15,2016
The trip included a
tour
AXA Assistance USA Silver
As nothing went wrong, can't comment on overall value of the policy, but it was very easy to arrange the required coverage, and nice to know it was there, if needed.
Marian V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 14,2016
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