Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
The claim was settled fairly but once approved I think 10-15 business days for check was too long. I received mine in 9 business days.
Nancy S. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for your feedback. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.May 31,2016
The trip included a
tour
AXA Assistance USA
Gold
Much more cost effective than what the travel agent quoted. Would use AXA again.
Jay S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Reply:
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
May 31,2016
The trip included a
tour
AXA Assistance USA
Gold
Fortunately I was not the group member who had to be hospitalized in Shetland for a gall bladder issue, but I was gratified that had I had an unforeseen problem I was well insured.
Kathryn Shohl S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
May 31,2016
AXA Assistance USA
Platinum
Term insurance is hard to rate for buyers - if a claim is not filed, how do you know if the company will provide anything promised? Is increasing the price of a well planned and successful vacation by 5 to 10% value or excess waste?
Keith F. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 31,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
did not have to use it but was glad to have it
carmen a. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 26,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Covered the trip to go to Fiji centering on a cruise. The boat was washed on the reef in a storm so that part was cancelled without reimbursement to us. We filed to recover what we lost on the cruise and you did not pay. We chose to go to Fiji anyway, without the cruise, and had to buy a NEW policy from you to cover the trip. We had no need to use that second policy so i suppose it "worked."
Barry A. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.May 31,2016
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately we did not need to file a claim for anything but gave us peace of mind if we did have a need.
donald h. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 31,2016
The trip included a
tour
AXA Assistance USA
Gold
Customized the plan so it exactly fit my anticipated needs and budget. Happy to say, I din not need it - always a good thing!
Stephen G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 23,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
This plan provided adequate coverage at a reasonable cost. I thankfully did not have to file a claim so I cannot comment on the claims process.
Edwina C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 23,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
It's reassuring to know that this coverage is in place. I've used this company several times, including once when I had to cancel a trip a week before it was to start. This time after booking a river cruise, I was invited to join a tour of my dreams in the same region, and had no trouble switching my plan to cover the new tour. No problems.
Carol D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!May 20,2016