Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
Never could get answers on coverages. I was trying to help my husband in the hospital, and all the plan cared about was getting my husband out of the hospital. I asked that they guarantee coverage, but was told no one to translate with billing, which was not true and made us wait for 3 hours to get a bill, only to find out only a part was guaranteed. Further, they undermined my attempt to get a bill with itemized procedures by telling the hospital that it should be given to AXA, not me. In the end they were not an advocate and my husband was discharged too early, only to end back in hospital on arrival in USA.
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Laramie M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy, and thank you for allowing us to advocate on your behalf. We are pleased to learn that AXA Assistance USA paid the claim.Mar 25,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Luckily I did not have to use this travel insurance policy. But your mind as at ease knowing that you have it while you are travelling
Joseph V. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Mar 10,2016
AXA Assistance USA
Gold
Excellent service
Roberto S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and the service provided. We look forward to providing travel protection for all of your future trips!Mar 10,2016
The trip included a
cruise
AXA Assistance USA
Gold
Here is the thing. Without having a claim, there is no way to know how good or bad this, or any other, policy is. This one was about half the cost of others and AXA is a reputable company. The only negative was that the medical evacuation coverage was $250,000 vs $500,000 on others. This may not seem like much of an issue, but when my mom needed a 10 minute medical helicopter transfer, the bill was $30,000, so you can imagine what a medical plane from South America would be. I bought this policy and enrolled in a service called MedJet Assist. The cost of both was still $1500 less than the alternative.
Gabriel R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Our Platinum plan offers up to a 500,000 USD benefit for Emergency Medical Evacuation as well as other additional benefits vs. 250,000 USD for the Gold plan as you mentioned. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
We look forward to providing travel protection for all of your future endeavors!Mar 10,2016
The trip included a
cruise
AXA Assistance USA
Silver
Best coverage for the price.
Paul L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Mar 08,2016
AXA Assistance USA
Gold
I was claiming for having to repurchase a flight ticket of $400++ but only got $200 in the mail without a clear explanation of why I could not be fully reimbursed. No one called me to give me the heads up that I could not claim the full sum.
*Follow up: Following the above review, AXA wrote me an email to say they have determined the value according to my plan, although it was not clear which line item of the coverage applied. I upgraded the 'was my claim processed promptly & fairly" and "how satisfied were you with this plan?" by 1*.
*Follow up: Following the above review, AXA wrote me an email to say they have determined the value according to my plan, although it was not clear which line item of the coverage applied. I upgraded the 'was my claim processed promptly & fairly" and "how satisfied were you with this plan?" by 1*.
Jack L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
I was very happy with the response to my claim and the timeliness of payment. I would definitely use them again and recommend to others.
Janice L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Mar 08,2016
AXA Assistance USA
Silver
We had to delay our trip because of an injury. Plan does not provide coverage for change fees. We were able to move the insurance to cover the new trip and it provided some piece of mind in that we were able to decline the rental car coverage from the car company. Overall will choose a different plan next time.
David E. would not
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
They will pay after Medicare and own secondary insurance does. So I assuming they will pay if there is anything to be paid. They did phone me the next day to make sure I was ok, and explain the process
Kenneth S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Very easy to deal with and quite helpful through the claims process.
LESLIE A. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback! We are delighted to know you’re happy with your purchase and had an easy claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Mar 07,2016