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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
When I needed to see a doctor in Vietnam AXA Assistance USA was very responsive with referrals and information about filing claim. Paid all expenses in reasonable time frame.
Roslyn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well and hope you were able to enjoy the rest of your time in Vietnam. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 25,2016
The trip included a
tour
AXA Assistance USA Gold
The price was fair for the coverage.
Sheri P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Feb 24,2016
The trip included a
cruise
AXA Assistance USA Gold
We purchased travel insurance for our holiday cruise as a precaution because my grandfather fell ill and was in the hospital. I've never purchased insurance before, but thank goodness we did! My grandfather was fine, but days before we were suppose to leave, my husband started passing 1 of 3 giant kidney stones, making him unable to travel from the debilitating pain and possible need for surgery. All of the forms were very easy to fill out and the AXA team was very helpful. The people traveling with us also cancelled their trip, but they had a different insurance provider and plan and didn't get their flights refunded. I will never book a trip without AXA travel insurance again. So worth it!
Kaitlin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and wish your grandfather and husband a speedy recovery! We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Feb 24,2016
The trip included a
tour
AXA Assistance USA Silver
Cannot comment on ease of filing a claim.
Shannon M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 24,2016
AXA Assistance USA Silver
I appreciate the opportunity to compare plans and coverage on one site. Thankfully I did not need to use the plan I choose, but I felt secure having it for a reasonable price.
Ellen D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Feb 24,2016
AXA Assistance USA Silver
Fortunately I did not need to use the plan. Cost and coverage seemed to be very good. Coverage appeared to be similar to a plan I had (on other trips) with another company at substantially lower cost. Very happy with the outcome.
Thomas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 19,2016
The trip included a
cruise
AXA Assistance USA Gold
I selected AXA Assistance Gold plan after a comprehensive review of other competing plans as provided by Insuremytrip.com and I was very satisfied with the process, albeit no claims.
Charles O. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Feb 24,2016
AXA Assistance USA Silver
No hassle in filing my claim and done in a reasonable timely manner.
NONEDIANNE P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Feb 18,2016
The trip included a
cruise
AXA Assistance USA Silver
The real test would have been if I had to use the insurance. It's hard to tell what one thinks when all goes well and the insurance doesn't kick in.
Eleanor T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 18,2016
The trip included a
cruise
AXA Assistance USA Silver
it was a confort
to know that i had protection
Henrietta E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with comfort to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 18,2016
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