Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.Jan 19,2016-
Crystal
AXA Assistance USA
We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.
Jan 20,2016
-
AXA Assistance USA
Platinum
Amazingly quick coverage with no hassle. We had to cancel the entire trip due to a medical emergency. Our entire trip was refunded quickly without any back and forth.
Gregg R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
It seemed like a good plan at a fair cost. I had no need to file a claim so cannot give a rating on this.
Ian M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Had two issues on our trip. One was a flight diversion due to weather that caused us to miss the first day of our tour. The other was a medical issue that required a visit to a foreign medical clinic. Both were handled promptly with only minor hassle.
Reinald S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to encounter issues with a trip but we are happy to know your claims experience was handled promptly and everything worked out. Our apologies for any inconvenience you may have experienced with the claims process. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 04,2016
The trip included a
cruise
AXA Assistance USA
Silver
I purchased identical plans for Thanksgiving and Christmas vacations out of the country. Due to an airline mechanical failure I missed one night of my Thanksgiving pre-paid resort stay. The claims adjusters were very prompt in reviewing and approving my claim (less than $200) and I have already received the check. The airline covered hotel and meals because it was mechanical failure but if the delay had been due to weather, those items would not have been covered and the $500 delay coverage would not have been enough to pay for those items as well. It is just insurance and I was willing to self-insure for those incidentals. Before you leave the airport make sure to get the form from the airline certifying the reason for the missed or delayed flight. You will need it for your claim.
Ronan L. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the review. We are happy to hear your trip insurance plan provided you with the coverage needed and were satisfied with the claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Dec 30,2015
AXA Assistance USA
Silver
Price seemed fair, coverage was good. Typically the proof is in the pudding, if you don't use the coverage then you don't really know how good it is. But I did not have to use it, so I am satisfied with my interaction!
Kevin K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Since I was fortunate enough not to need any assistance I cannot comment on the effectiveness of the plan.
Chantal B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Silver
Good to have your coverage. I just don't like to have to pay the extra!
helena b. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Since I never had to use it, I wouldn't know how good it actually is. Its hard to give 5 stars when you don't get to use it. But I'm glad I didn't have to use it as well. :)
Jeremy G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Comprehensive coverage at fair price. Best part is we didn't have to use it.
Carol Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful