Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
I filed a claim after first discussing it with a phone representative who said what part of the policy she thought would cover it. My claim was denied in full saying that I wasn't entitled to reimbursement because the cost of my cruise was refunded but I did not request reimbursement for that!
Kay D. would not
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
AXA covered the cost of medical care and early return home after I was injured in Italy. I will use AXA again!
John B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Due to a personal tragedy at home my wife and I interrupted a cruise and returned home at the next port. The claim form and related documentation requested by AXA Assistance USA was emailed to their claims office on December 9th. On December 14th, I received an email from the claims adjuster confirming approval of the claim and that the payment check would be received in 10 to 15 business days. Based on my experience I would highly recommend this company.
John R. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
tour
AXA Assistance USA
Silver
Even though we both got sick halfway through the trip, we did not invoke your plan, instead waiting to get home before seeing our doctors.
Peggy L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
My husband and I unfortunately developed bronchitis/walking pneumonia on our Viking River Cruise. A doctor made a "house" call to the boat in Hungary and prescribed medication. When we returned to the United States, we called AXA Assistance USA, who helped us find an Urgent Care facility in Atlanta before we returned to our home in Florida. Urgent Care also prescribed medication. We filled out AXA's online claim form and attached scanned copies of all our paperwork and receipts. They paid almost $700 in full within two weeks with no questions. We'll definitely use them for our next trip!
Barbara K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Thank goodness we didn't need to file a claim, but we are so grateful to have your excellent coverage. We wish you Happy Holidays, and a happy, healthy and prosperous to all of you, and your families.
Laura D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
This plan is not comprehensive. I am very dissatisfied with my claim.
MERYL S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
When we compared plans, this one came up with the best coverage for what we needed at the best price. Thankfully, we didn't have to actually use it!
James F. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
Thankfully we never had the need to use the AXA Assistance USA Gold plan. However it was very comforting to know we could if need be.
Charlotte R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Dec 14,2015
The trip included a
tour
AXA Assistance USA
Silver
At our ages, we need to have our backs covered while we travel. Your AXA Assistance USA Silver policy provided the assurance that we need not worry about possible health issues on our trip, and you did this at a reasonable cost.. Thanks for the help.
Philip A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Dec 14,2015
We are sorry to learn that you are dissatisfied with the plan and that your claim was denied. Unfortunately, it appears that your trip was cancelled for a reason that is not covered within the terms and conditions of the policy. Please call us at 800-487-4722 if you have any questions or concerns.