Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
Since we had no claim, as usual, it is hard to evaluate how the service is if we ever do have a claim. One must always read the fine print in policies, though, as even "Cancel For Any Reason" may not mean that.
We have used Insure My Trip many times.
We have used Insure My Trip many times.
William G. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs. We hope you will consider us again for future travel.Dec 02,2015
The trip included a
cruise
tour
AXA Assistance USA
Gold
Always great to work with
Dolores W. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Easy too use website and on going communications and updates make travel at ease!
Terry M. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!Nov 17,2015
The trip included a
tour
AXA Assistance USA
Gold
I've used AXA Assistance USA Gold plan twice, both times I had to use it unfortunately. Once for a trip delay caused by the airline, another time for an illness. Both times they processed it relatively quickly, were very kind over the phone, and fulfilled our claim. I recommend AXA Assistance and will continue to use them for my travels.
Jessica M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
AXA Assistance USA
Silver
Didn't need it, thank goodness, but it was more economical and covered as much or more than the expensive plans offered by the cruise and tour companies. Will definitely use this company the next time we travel.
Russell D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Was the most coverage for the best price.
Anita B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
The insurance was fine, but the costs are based upon age (which is the only easy thing you can base it on). So for us, who are in very good health and physical shape for our age (which allows us to do bicycling vacations around the world), the price seems unfairly high. But I realize that you can't do a complete medical evaluation on your customers.
David E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Something happened with our luck on that trip and we had to file more than one claim. First one was for delayed luggage for the international flight. Second one was for broken luggage for another part of our trip. Both cases were handled relatively fast by AXA Assistance USA without any hassle and trouble. We provided all information required via email. Phone communication with agents on all occasions was very good: courteous and professional. I would re-use AXA Assistance USA in my future travels.
Janna G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Gold
I didn't file a claim this trip but did file a claim last year. I used them again this year as the service and claim process was very easy and know hassle and all. I will always use this company when I travel as they were timely and efficient with my claim with great customer service.
Tiffany P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 11,2015
The trip included a
cruise
AXA Assistance USA
Silver
We had to cancel our trip, but our claim was processed promptly after all the required documents were provided. I rebooked the trip for next year, will use the same plan again.
Dale M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 11,2015
Trip Cancellation reimburses 100% of the pre-paid and nonrefundable trip cost insured on the policy if the trip is cancelled for a listed covered reason.
Cancel For Any Reason is an optional benefit which can be purchased in addition to Trip Cancellation. If the eligibility requirements are met, the benefit is selected and paid for, the customer can cancel their covered trip for any reason. Any reason does mean any reason.
Cancel For Any Reason benefit reimburses between 50%-75% of the pre-paid and nonrefundable trip cost depending on the policy.
In general, Cancel For Any Reason is applicable if:
1) the policy is purchased with the benefit included within 10-30 days after making the initial trip payment (time frame depends upon specific policy)
2) the full cost of all non-refundable prepaid travel arrangements in insured on the policy
3) the trip is cancelled at-least 2 days prior to the Scheduled Departure Date.
Please let us know if you have any questions. Our representatives are available 7 days a week by calling 800-487-4722.
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