Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
It is very hard to fairly judge a plan if it is not used.
Having the plan in place however does give one peace of mind if something was required.
I do feel that if one does not use the plan yet is constantly using the service that there should be some type discount for the loyalty.
Having the plan in place however does give one peace of mind if something was required.
I do feel that if one does not use the plan yet is constantly using the service that there should be some type discount for the loyalty.
Warren S. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback and we appreciate your business! Unfortunately, due to insurance regulations, we are unable to offer discounts on travel insurance.Oct 30,2015
The trip included a
cruise
AXA Assistance USA
Silver
I had no problems and enjoyed the trip. So I did not have to file a claim. Ed Colina
Edward C. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Glad I didn't have to use it.
Edward K. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
I had a change in travel plans (flights changed) so I had to adjust the dates on the insurance. The InsureMyTrip customer representative was very helpful, walked me through the process and made the change with no hassle. I am very pleased with the policy and the service.
James G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately, I did not need to use the AXA Assistance USA Gold plan, but I felt perfectly satisfied about the coverage. For me, as a single widow, the price was a little extravagant!
Judith S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
AXA Assistance USA is a very good company offering different levels of insurance at very fair prices. Most travel agencies charge much more for the same coverage. We have used AXA for our last 3 trips abroad. Highly recommend this company.
Roger P. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
The AXA Platinum plan provided the best mix of trip and medical protection of the many I had to choose from on InsureMyTrip. My only complaint is the lackluster level of response I got from their customer service and claims department when I filed a medical claim.
My wife passed out and was unresponsive for several minutes on one of our first days of the trip. At a doctor's suggestion we took her to an International Medical Clinic location in Beijing. There they performed many tests and gave her a saline drip and pills to take after leaving the clinic. The charge was just under $1,700. I had the clinic call the AXA claims number at the time of service and they were advised that I should pay the bill and submit the claim once I returned home. That was OK with me. I then e-mailed the AXA claims department to summarize the incident and ask for directions on how to process the claim. I got no response, so several days later I resent the e-mail and finally received a reply with instructions for claim filing.
The day after returning home I filled out the required forms and sent all the information via USPS Priority Mail to AXA. I also sent an e-mail telling them to expect the claim and asking them to let me know when it arrived and if any additional information was needed. They received the claim on 9/23/15 but did not notify me that it had arrived. I followed up with another e-mail on 10/5/15 to ask for a status report. I was finally notified by e-mail on 10/13/15 that the claim had been received and on 10/16/15 that it had been approved. So, AXA honored the claim as they should have and all is well from a reimbursement point of view.
My complaint is the unresponsiveness of the claims department. All e-mails from a customer should be acknowledged within 24 hours if to do nothing else than to say that they were aware of the claim and the e-mail. Once a claim is received the customer should be notified within 24 hours and given some idea of what to expect in terms of processing time. To wait to acknowledge receipt of a claim for several weeks in unacceptable. Claimants want to know that documents have been received and the status of processing their claim. I can't believe this would be burdensome for AXA and would be of a real benefit to the customer.
All's well that ends well. I just hope that AXA can improve their customer response procedures. A claim may be a small thing for them but a big thing to the client.
My wife passed out and was unresponsive for several minutes on one of our first days of the trip. At a doctor's suggestion we took her to an International Medical Clinic location in Beijing. There they performed many tests and gave her a saline drip and pills to take after leaving the clinic. The charge was just under $1,700. I had the clinic call the AXA claims number at the time of service and they were advised that I should pay the bill and submit the claim once I returned home. That was OK with me. I then e-mailed the AXA claims department to summarize the incident and ask for directions on how to process the claim. I got no response, so several days later I resent the e-mail and finally received a reply with instructions for claim filing.
The day after returning home I filled out the required forms and sent all the information via USPS Priority Mail to AXA. I also sent an e-mail telling them to expect the claim and asking them to let me know when it arrived and if any additional information was needed. They received the claim on 9/23/15 but did not notify me that it had arrived. I followed up with another e-mail on 10/5/15 to ask for a status report. I was finally notified by e-mail on 10/13/15 that the claim had been received and on 10/16/15 that it had been approved. So, AXA honored the claim as they should have and all is well from a reimbursement point of view.
My complaint is the unresponsiveness of the claims department. All e-mails from a customer should be acknowledged within 24 hours if to do nothing else than to say that they were aware of the claim and the e-mail. Once a claim is received the customer should be notified within 24 hours and given some idea of what to expect in terms of processing time. To wait to acknowledge receipt of a claim for several weeks in unacceptable. Claimants want to know that documents have been received and the status of processing their claim. I can't believe this would be burdensome for AXA and would be of a real benefit to the customer.
All's well that ends well. I just hope that AXA can improve their customer response procedures. A claim may be a small thing for them but a big thing to the client.
John H. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
We were very pleased with the timely and smooth way the AXA Assistance USA Gold insurance paid for our claim. I would recommend AXA Assistance USA highly to everyone. It was difficult to choose the insurance company from the many on the website list. We were so pleased we chose AXA. We submitted all the required paperwork, and they paid promptly. What a relief to work with such professionals
eugene s. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AXA Assistance USA
Gold
It gave my a peace of mind
Driss D. would
recommend this plan to a friend or relative.
AXA Assistance USA
Silver
I'm glad that I purchased the insurance, but thank goodness I didn't have to use it. I would guess that the real test would be how a claim is handled.
William C. would not
recommend this plan to a friend or relative.