Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
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C&F Travel Insured International
Worldwide Trip Protector Lite
We had to cancel our trip due to unexpected work requirement for my husband. We promptly filed a claim and have been given the run around for over a month now. I have provided massive amounts of the requested documentation and they refuse to process our claim saying they need information that I have already provided. There is no way to speak to a claims representative handling your claim and all correspondences has to take place through email. My emails are not answered and then I get more automatically generated emails requesting information that has already been provided. This policy was a complete waste of money and I will never purchase travel insurance from them ever again.
Laura J. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Unfortunately, several medical bills were incurred during my trip - some partially covered by my personal medical insurance, some not covered at all. My background doing large scale project management at various Fortune 500 companies, so I'm familiar with filling out and tracking forms.
Here are the reasons why I do would not recommend C&F Travel Insured:
1) Their PDF claims forms are not possible to fill out entirely on a computer unless you have Adobe Acrobat Pro or some other PDF editor. This is because some of the fields on their PDF forms are not editable.
2) Their website only allows you to enter 1 medical claim per traveler. There's no directions on what to do if you have multiple medical claims. If you call, you find out you have to email additional claims to them.
3) On top of that, their website for filing claims is not very or easy to use. Think early 2000's, with lots of download and uploads. You'll be entering the same information over and over again between the website and PDF.
4) I submitted additional claims via email in May. In June, I called and the rep couldn't find my additional claim. I asked her to look again, and then she found them. She told me to call back in 6+ weeks. I called back in August, and they couldn't find my additional claim, and that they would call me back. Could they email me given all the junk calls I get per day? No. This is their workflow in 2023.
Sometimes, I wonder if their website and PDF forms are intentionally full of friction to discourage you from filing a claim, or because they just don't invest in the claims workflows, or if it is something else -- I don't know.
Some closing thoughts:
1) If you have just one medical claim, filling out their forms isn't the worst and you'll get paid pretty quickly.
2) I haven't tried filing claims for other travel insurance companies, so I'm not sure if they are better or worse.
Here's to hoping my additional claims get paid!
Here are the reasons why I do would not recommend C&F Travel Insured:
1) Their PDF claims forms are not possible to fill out entirely on a computer unless you have Adobe Acrobat Pro or some other PDF editor. This is because some of the fields on their PDF forms are not editable.
2) Their website only allows you to enter 1 medical claim per traveler. There's no directions on what to do if you have multiple medical claims. If you call, you find out you have to email additional claims to them.
3) On top of that, their website for filing claims is not very or easy to use. Think early 2000's, with lots of download and uploads. You'll be entering the same information over and over again between the website and PDF.
4) I submitted additional claims via email in May. In June, I called and the rep couldn't find my additional claim. I asked her to look again, and then she found them. She told me to call back in 6+ weeks. I called back in August, and they couldn't find my additional claim, and that they would call me back. Could they email me given all the junk calls I get per day? No. This is their workflow in 2023.
Sometimes, I wonder if their website and PDF forms are intentionally full of friction to discourage you from filing a claim, or because they just don't invest in the claims workflows, or if it is something else -- I don't know.
Some closing thoughts:
1) If you have just one medical claim, filling out their forms isn't the worst and you'll get paid pretty quickly.
2) I haven't tried filing claims for other travel insurance companies, so I'm not sure if they are better or worse.
Here's to hoping my additional claims get paid!
Dennis C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Too expensive.
Ravindra G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Extra protection is never a bad idea. I though the cost was reasonable and very happy I did not need to use it! Better to be safe than sorry!
PAMELA R. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Plus
Trip went smooth and we didn't have any claims so have no idea if it was good or not.
Dennis B. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Plus
It's been FIVE MONTHS since I filed my claim and...nothing. Every time I call, they say they're just about to look at it. They they promise the analyst will call me back. Then...nothing.
Travel insurance only works if the company responds when you need them to. This is not a company you can count on.
Travel insurance only works if the company responds when you need them to. This is not a company you can count on.
Peter J. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Would look elsewhere for less money.
David R. would not
recommend this plan to a friend or relative.
-
Erin
Thank you for your review. There are many factors that contribute to the premium of a policy. To ensure you are selecting a policy that adequately suits your needs, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you narrow down the available options.Apr 28,2020
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
We didn't have to make a claim, so hard to say what the quality would have been if we did have to.
Michael E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Lite
This is a great plan for traveling.
Mary W. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Didn't have to use the coverage so no way to gauge the actual effectiveness but everything was smooth from the standpoint of signing up, receiving the policy and getting reminders to take it along on the trip in case anything did go wrong.
Teresa D. would
recommend this plan to a friend or relative.
Please see the response from CF Travel Insured:
"We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We appreciate your patience throughout the process."