Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thankfully, we didn't need to use our insurance but worth every penny for Peace of Mind.
RICARDO A. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thanks for your business and your review. We are glad that you enjoyed your trip!Apr 02,2024
The trip included a
tour
Generali Global Assistance
Preferred
I did quite a bit of shopping/looking around before I bought this plan. It seemed to be the best cost/value option out there. Once I decided to purchase it, the rest was easy.
Drew M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
We had no problems, and therefore did not have to use the insurance. It was comforting to know it was there if we needed it.
Stephen T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
My trip insurance was easy to set up. I liked having the ability to add coverage during the time before the trip.
Janice S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Filled my needs
William S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Hard to rate a plan I didn’t have to use, but not complaining! Good followup throughout with notices and reminders. I’d probably buy this same policy again
Chloe D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Very helpful staff to assist me in what I needed for my trip to Italy and Sicily. I was given several options to choose from, to fit my budget.
I felt confident that if a problem arose, I would be covered, and would have good support.
I felt confident that if a problem arose, I would be covered, and would have good support.
Lynn G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
We did not need to make a claim. This policy provided excellent coverage especially needed during Covid pandemic.
Edward K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Affordable plan that provides good value for the cost.
Jeanette H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I purchased a plan on January 29th, but after the initial coronavirus outbreak at the end of February, and prior to any quarantines in Italy, we rebooked our planned trip to go to a destination outside of Europe. Every hotel and the airlines provided immediate support - but I could not get in contact with Generali for over two weeks. I tried phone calls (where I was told there would be call backs within 3 hours) and emails (with no responses). Even InsureMyTrip could not get a response from Generali (on at least 5 different attempts through our March 6 departure). I ended up buying a backup emergency evacuation plan from another vendor on March 6 because "it was too late to duplicate the original plan with another vendor because of the timing of our new departure." I finally heard from Generali with a revision confirmation letter on March 9 "confirming our policy" with no evidence of the actual destination. Because of this experience, I feel it necessary to avoid Generali for all intents and purposes in the future.
Carl P. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Erin
Thank you for providing your feedback. Generali has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests, but unfortunately we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. We want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details. Thank you for your continued patience."May 11,2020