Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Difficult to respond given I didn’t use the coverage. It is reasuring the coverage is in place. It is easy to acquire and compare using the Insure mytrip site.
Thomas F. would
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Jan 26,2024
Generali Global Assistance
Preferred
They do not accept to extend the insurance days, even if the trip was delayed due to flight cancellation.
Claudia B. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for your feedback, Claudia. In the future, if you have any questions about coverage extension, please contact us at [email protected] or 800-348-9505.
Jan 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Had all documentation including costs, penalties, and refunds. However, form from Royal Caribbean did not comply with their rules that it must say "cancellation" and it was difficult to get that information from cruise line. As a result, there was a 2 month delay between time submitted and check received.
Kathleen B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
You don't list anyplace for a beneficiary.
B Mercedes C. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Good coverage
Actually had to use it - needed antibiotic on my trip.
Saved receipts - got a full refund on the same day as submitted.
The claims process is onerous - needed to upload doctor's info and notes, etc. as well as proof of age (unexpected...)
If you have online access to your records - this is not an issue - else you will be chasing data...
Actually had to use it - needed antibiotic on my trip.
Saved receipts - got a full refund on the same day as submitted.
The claims process is onerous - needed to upload doctor's info and notes, etc. as well as proof of age (unexpected...)
If you have online access to your records - this is not an issue - else you will be chasing data...
Barbara C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Preferred
I was very pleased with how quickly they took care of our claim. I was also happy that when we were delayed 9 1/2 hours that they paid for our lunches even though we had paid cash and didn't have receipts. It was a very reasonable price that we paid for our lunch so it was good that they covered it. Very happy with the expedited claim.
Gail B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Preferred
I extended my vacation for 2 days however they would not allow me to extend my coverage
Mayer K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
My flight, for which I bought this plan, was canceled by the airline. It has NEVER been the case that I've been unable to claim costs for an airline-cancellation that resulted in a rebooking and other expenses. I was in for a rude shock when I was told by Generali that I should have read the fine print, which does not cover this kind of cancellation. Not only does this assume that I would know ahead of time what kind of trouble I would face, but that also, somehow, a cancellation by the airline itself is a problem that a passenger should bear with equanimity. Ridiculous.
Rodney F. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the response provided by Generali below:
"We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the Description of Coverage/Insurance Policy that’s available to you before purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Apr 07,2022
The trip included a
tour
Generali Global Assistance
Preferred
Thank you.
Randall S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I have never had to file a claim so can’t speak to that end. The purchase process was easy, but the cost of the plans were fairly expensive. Those of us who have never filed a claim should get a break on the price.
Cynthia F. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Please see the response from Generali in regards to your review:
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. You can contact us before or after you buy a plan at (800) 348-9505 or [email protected] for any help you need."Aug 20,2021